Student Services Specialist Senior (Short Term) Job ID: 319714
Location: Rio Salado Community College
Full/Part Time:
Regular/Temporary: Regular
Hiring Salary Range

$19.86 - $25.82/hourly, DOE
Grade

111
Work Schedule

The standard work schedule will be Monday - Friday 8:00am - 5:00pm during the Academic Year.
7:00am - 6:00pm during the Summer Months
This position offers remote work allowing employees a combination of onsite and work from home options. The expected remote work schedule for this position will be based upon the needs of the department.
Work Calendar

12 Months
Funding Information

This is a short term assignment with a projected end date of 06-30-2024 with renewal based on available funds and the needs of MCCCD.
Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
Benefits & Perks Options:

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10 Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

Provides financial aid student services program support, advisement, processing, and information by performing the more technically demanding program support tasks, including extensive responsibilities for student advising, counseling and financial aid processing. Coordinates office workflow and provides training to other staff members. Participates in financial aid outreach program to include presentations, training and assisting students through the financial aid application process. Ensures program compliance by review and monitoring of student files, reports, and student issues. Conducts system testing and makes recommendations as needed. Works with a diverse population of administrators, faculty, staff, students and the public.
Essential Functions

25% - Performs more technically complex and difficult Title IV and non-Title IV processing, researches complex financial aid problems to provide guidance and assistance to staff members as needed. Researches, analyzes and, interprets federal and state regulations to ensure organizational compliance and to respond to inquiries
25% - Provides oversight to all financial aid processes including Student Information System (SIS) reports, verification issues, determination of need, awarding and award adjustments, as well as assists with maintaining, updating, and troubleshooting SIS
15% - Provides specific program administration and oversight (i.e. Pell, Direct Loan, Federal Work Study, Scholarships, etc.) to include, but is not limited to reconciliation
15% - Prepares, designs and maintains correspondence, reports, presentations, program materials and documentation. Prepares and conduct staff training, provide work direction, and provide information and make recommendations regarding financial aid program guidelines and business process
10% - Responds to more complex escalated student/parent inquiries in-person and via telephone
10% - Coordinate workflow and the implementation of policies and procedures; performs other duties as assigned
Minimum Qualifications

Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR
An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.
Desired Qualifications

A. Three (3) or more years recent experience (within last 12 months) working in a financial aid office with expertise of; Title IV and campus-based aid programs, compliance, policies, and student financial aid guidelines
B. Experience with running and processing various reports (i.e. PeopleSoft, SSRS, Financial Management Systems)
C. Experience performing the more technically demanding financial aid processing duties (i.e. application review, verification, awarding, and disbursement)
D. Knowledge or experience with federal databases such as Common Origination and Disbursement (COD) and the National Student Loan Database System (NSLDS)
E. Experience using computer or web-based technology in the delivery of programs and services (i.e. PeopleSoft, Financial Management Systems, Microsoft Excel, Microsoft Word, Dynamic Forms, Scholarship Manager or other software used to process financial aid).
Special Working Conditions

May participate in a hybrid work schedule (working from home and office). During peak months August and January, the work schedule may be 9:30 AM - 6:00 PM. Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements . Travel to campus during interview/selection process will be at candidate's own expense. Will be required to travel or be assigned to all MCCCD locations. May require some evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to 25 lbs. Must not be in default or overpayment of federal financial aid funds.
How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled
First Review February 20th, 2024
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480-517-8196.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=319714&PostingSeq=1
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