Here We Grow Again!

Are You An Amazing Customer Service Representative Who Wants To Work For A Thriving Company Where You Can Grow, Be Recognized, And Be Rewarded For Your Work?

Finally! Work With Your Friends And Make Money While Doing it. (Yes, This Is the Job You’ve Dreamed Of Having)

You Can’t Believe How Great The Job Is…

Who knew you could enjoy working at a company so much?

… you get to hang out with your friends

… you love that people are relying on you

… you make the money you deserve (with opportunities to earn commission and even prizes!)

(And we’re just scratching the surface. From paid training to all-you-can-eat snacks, and you even get your birthday as a paid day off… we’re not like any place you’ve ever worked at before.)

If you’re a clock-puncher who wants to do as little as possible then please stop reading this right now. This is not for you.

But…

• If you work at a job you can barely tolerate…
• If you work at a job that doesn’t respect you…
• If you work at a job that fills you with dread the night before
• And if you want a job where you CAN’T WAIT to get to work to see your friends and to push yourself to be more successful…

Then we want to talk to you.

We’re looking for superstars who consider themselves the best of the best (or rapidly on the way to being the best) who want a chance to prove themselves in a company that recognizes hard work and achievement and doesn’t treat employees like a number.

What’s So Different Here Compared To Everywhere Else?

Our target is simple: we want to become the best place to work for superstar employees like you.

Here are just a few of the reasons that our team members LOVE working here…

• Your birthday is a paid day off
• Paid training
• Paid holidays
• Paid vacation
• Incentive programs
• Amazing 401(k) with 3% company match
• Paid health benefits
• Regular company games and activities
• A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)

We have built the strongest team and culture you’ve ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that can have that balance in your life to enjoy it all; we’re constantly expanding so we’ve created some amazing opportunities for you. We want to help you dream big in your life and career… and we want to help you achieve it all.

Who Are We? We’re Pearce Heating & Air Conditioning, Inc. We started nearly 20 years ago – just one guy servicing and installing HVAC systems. Over the years we built, expanded, and grew. Now we are dominating the Yolo and Solano County market.

... and it feels like we’re only getting started. We’re adding more team members, and you should see the plan we have for growth beyond this.

Are You A Fit?

If you’re a hard-working professional with something to prove and a passion to be the very best then you might be a fit for us…

Along with the job-specific qualifications (below) here are the qualities we’re looking for in our perfect candidate:

• You work hard
• You love working with a team
• You love to serve others
• You love to challenge yourself and you want to learn, and even be cross-trained
• You understand the importance of serving others (your team members and our customers)

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.

*** We hire veterans!

JOB DESCRIPTION

POSITION: Customer Service Representative

The primary functions of the Customer Service Representative are to provide "WOW" customer service and book appointments with our clients. The two primary functions are by both answering inbound calls and converting outbound calls into booked service and maintenance calls. This position handles service calls from customers projecting a professional image and using the company prepared script. He or she will also utilize his or her customer service training to educate and establish rapport and assist customers in choosing service and products.

Requirements:

• ***This position requires 2 Weekdays, and Saturday availability***
• Must be able to have flexible availability including weekends and some nights for rotating on call
• Must be comfortable speaking on the phone for up to 8 hours a day
• Must be able to conduct roughly 40-60 outbound calls a day in addition to answering inbound calls
• Must have strong communication skills, including a pleasant phone demeanor
• Ability to work in a fast paced environment where changes are common
• Must be able to listen and resolve customer inquiries while updating account information
• Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise
• Must be motivated to work independently and multi-task
• Perform other duties as assigned by management

Come work with us and not for us. Only motivated people should apply.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Every weekend

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person