Marco is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.

More about us. We make business technology Simple. Secure. Better. We do it all - from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems. We are an organization with strong partnerships between sales and service. We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership.

Join our growing team. You won't regret it.

POSITION SUMMARY/OBJECTIVE:

The Copier Service Technician I is responsible for maintaining, servicing, and repairing copier equipment at clients' sites in a timely, high quality and cost-effective manner.

ESSENTIAL FUNCTIONS:

• Troubleshoot, diagnose, and resolve maintenance and repair issues at clients' locations within a designated territory using diagnostic tools, services aids and product manuals.

• Ensure a high level of client satisfaction by meeting clients' needs in a courteous, timely and cost-effective manner.

• Manage and maintain accurate inventory for tools, parts and supplies in vehicle stock; participate in semiannual physical inventory and occasional spot checks.

• Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.

• Complete technical training on all new equipment as assigned.

• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.

• Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.

• Accurately maintain and comply with documentation and service procedures on a timely basis including time entry process and dispatching and closing service calls using Remote Tech.

• Attend required company and departmental meetings.

• Act in accordance with Marco's policies and procedures as set forth in the employee handbook.