Marco is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.

More about us. We make business technology Simple. Secure. Better. We do it all - from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems. We are an organization with strong partnerships between sales and service. We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership.

Join our growing team. You won't regret it.

POSITION SUMMARY/OBJECTIVE:

The Copier Supplies Representative is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction.

ESSENTIAL FUNCTIONS:

• Answer customer calls, emails and all correspondence in an appropriate and timely manner and determine problem severity to establish priorities

• Process and complete supply orders based on client requests

• Provide prompt communications to customers (internal and external) on detailed status information and estimated resolution times for issues

• Verify and maintain customer contact and database information

• Develop and support best practices and operational procedures to create efficiencies

• Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process

• Attend required company and department meetings