Bilingual Assistant Case Manager 

Job Summary:

Duties/Responsibilities:

• Must be outcome-focused with the ability to manage competing demands.
• Possess a strong commitment to excellence and client satisfaction.
• Maintain compliance with all policies and procedures.
• Accurately update and maintain client records.
• Verify and log the receipt of data and obtains any data that is missing.
• Resolves minor problems; seeks assistance from supervisor or other appropriate staff for issues beyond immediate expertise.
• Stay current with emails, messaging systems, and phone calls.
• Maintains confidentiality of sensitive information.
• Performs other related duties as assigned. 

Required Skills/Abilities: 

• Must be fluent in English and Spanish.
• Excellent and precise data entry and typing skills.
• Excellent verbal and written communication skills. 
• Proficient in Microsoft Office Suite and Database Entry Software.
• Excellent time management skills.
• Ability to keep information confidential.

Education and Experience:

• High school diploma or equivalent years of experience required.
• At least 2 years customer service experience preferred.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.