Description

Title: Bilingual Case Aide (2 positions)

Program: Children and Family Services

Location: Atlanta

Salary: $42,000 $2,500 for Spanish Bilingual

Reports To: Program Director or Designee

Date: 3/2024

Summary: The Inspire Georgia provides temporary shelter care and case management services to unaccompanied children in the U.S. Office of Refugee Resettlement (ORR) custody. Under the direction of the Program Director, the Case Aid is responsible for assisting in the day-to-day tasks to ensure that case management and/or clinical services are provided to youth in a timely manner.

Responsibilities:

• Assist case management with completing initial intake assessment and ensure child feel safe and are well orientated to the facility.
• Assist during group therapy sessions.
• Assist during group PSA Orientation sessions.
• Assist with uploading, closing and with overall daily maintenance of records found in either the physical case file, eReach case management or UC portal databases.
• Assist Lead Case Manager or Lead Clinician with spot case reviews.
• Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver, and/or sponsor.
• Assist case management and clinical teams with creating discharge packets with discharge documentation and provide exit orientation to client as part of discharge process from the program.
• Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request.
• Facilitate incoming calls to youth with the appropriate family members and other approved caregivers.
• Ensure the provision of follow-up service phone calls are conducted 30 days after youth’s discharge from the program.
• Assist with the coordination of legal service providers’ Know Your Rights’ presentations.
• Facilitate attorney to client contact as requested by the attorney or youth.
• Assist with the coordination of fingerprint services for family reunification at program designated digital site.
• Assist with the completion of background checks for sponsors and other household members.
• Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, consulate interviews or other appointments as per contractual requirements as needed. Also include transporting youth within the US, if reunified.
• Collaborate with Lead Case Manager or Lead Clinician to meet agency’s Performance and Quality Improvement (PQI)/Quality Assurance (QA) requirements.
• Complete all initial and annual training requirements.

Non-Essential Responsibilities:

• Performs other duties as assigned to meet program needs.

Qualifications

Minimum Qualifications:

• Must have a bachelor’s degree in the behavioral sciences, human services, or social work fields, or a bachelor degree in any field and at least 6 months of related experience.
• Bilingual in Spanish and English
• Computer skills, i.e., Microsoft Office Suite (Word, Excel, Outlook), Extended Reach, electronic databases
• Must have the ability to communicate with all people in a culturally competent manner.
• Must be sensitive to the service population's cultural and socioeconomic characteristics.
• Ability to work within a team and to work independently.
• Ability to take the initiative.
• In-Person with Virtual/Remote Flexibility/Opportunity
• Ability to be on-call as needed.
• Must have a personal vehicle, a valid Georgia Driver's license and have personal auto insurance and a good driving record.