Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .
Location
Mansion on Forsyth Park - Savannah
Overview
The Service/Events Manager is responsible for the detailing and servicing of all, groups, banquet events, and meetings at the hotel. The Manager ensures that internal information is properly compiled and disseminated to the operations team for execution. The Manager provides on-floor oversight for all in-house group events, which may entail working evening and weekend hours.
The Manager will provide an active and positive contribution to the Sales Team through customer advocacy, sustained revenue achievement, communication, and team participation.
Responsibilities

- Manage the detailing function of all banquets, group events, and meetings
- Hold weekly group BEO meetings and communicate the needs of group guests to all departments through follow-up communication
- Liaise with F&B to ensure that menus are up to date and distribute any price changes to the sales team
- Liaise with property outlets to ensure that information and pricing are up to date and distribute any price changes to the sales team
- Ensure that function room setups are done well and that customer expectations are met
- Service all groups as well as the meeting portions of room blocks booked by the Sales Team
- Optimize room rental charges and peripheral revenue by suggesting additions to events
- Coordinate food, set up, and cleaning arrangements with F&B and Housekeeping for all events
- Work with the DOS to maintain the function diary and all changes in Maestro
- Update the function diary during the event planning process to reflect client needs as they develop
- Coordinate with Housekeeping for maintenance and cleaning of all meeting rooms
- Work with clients to provide innovative set-ups and menus to meet their needs
- Coordinate AV requirements of clients and ensure all equipment is ordered and set up properly while achieving high profits from AV rentals.
- Send tentative statements and invoices for group events and post charges to the master invoice.
- Create final invoices working with other departments to obtain actual counts and charges.
- Generate group resumes and other reports as outlined by DOS.
- Optimize revenue through suggestive selling during the planning process to increase banquet revenue.
- The coordinator will contact group contact and ensure that group functions are running smoothly prior to leaving the property.
- Work in partnership with other hotel departments and outside vendors to find solutions for client needs.
- Assist with site visits if a sales manager or DOS is not available