Job Title : " Customer Service Representative”
Location : St. Rose, LA 70087

Duration : 6 months of contract (Possible Extinction).

Shift : 1st Shift 8:00am to 5:00pm.

JOB DESCRIPTION

Looking For A Customer Service Representative.

Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.

Principal Responsibilities:

Ability to prioritize calls and leverage appropriate workforce.

Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs.Verify receipt of call by technician.

Respond to customer difficulties with billing and service.

Communicate work orders, messages, or information to or from supervisors, or technicians.

Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.

Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.

Respond and review calls taken by call center.

Obtain COD information and notify credit to send an application for credit approval to new customers

Additional responsibilities as assigned.

Job Type: Contract

Pay: $18.00 - $19.00 per hour

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person