About Us: Making Opportunity Count is a non-profit human services agency dedicated to creating positive change and enhancing the lives of individuals and families in Fitchburg, MA. We are committed to fostering community growth, providing essential services, and promoting holistic well-being. Our dynamic team is driven by a shared passion for making a lasting impact.

1st Shift: 8am-4pm

Essential Duties and Responsibilities:

• Accurately maintaining a shift report log and documenting any events during the shift.
• Responding to Shelter residence and forwarding them to appropriate person or department
• Guide people to processing stations.
• Assisting emergency teams making sure families are orderly and are reporting to correct areas.
• Help residents with appointment keeping.
• Administrative duties as assigned which include but not limited to filing, copying, mail support and organizing shelter documentation.
• Coordinating with Shelter Management to prepare documentation needed for compliance, shelter resources and case management.
• Transportation of documents needed to fulfill shelter requirements and assignments.
• All other duties as assigned.

Qualifications:

• Bilingual Haitian or Spanish capacity is a strong plus.
• Must be self-motivated, well-organized, punctual, and skilled at time-management.
• Ability to communicate effectively and creatively with adults and children of varying ages.
• Experience with emergency shelter programs for homeless and individuals including individuals who are experiencing homelessness, or mental illness,
• High-level of comfort working within a diverse and multicultural population.
• Ability to follow direction and guidance and work as a member of a team.

Join our team at Making Opportunity Count and experience a range of fantastic benefits that enhance your work-life balance and overall satisfaction:

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  Health, Dental, FSA, and Vision Insurance: Take care of your well-being with comprehensive coverage.

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  Paid Time Off (PTO): Enjoy generous time off to relax and recharge.

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  Student Loan Forgiveness: We're here to help you ease your student loan burden.

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  Tuition Remission: Invest in your education with our tuition remission program.

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  Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.

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  Pet Insurance: Ensure your furry friends receive the best care.

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  Employee Discounts: Access exclusive discounts and perks.

Join us at MOC and experience a workplace that values your well-being and personal growth!