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MAJORITY is a groundbreaking all-in-one digital financial service app that includes an FDIC-insured account, Visa® card, money remittance, international calling, and many other migrant-focused services. We are built for migrants, by migrants. We believe that everyone deserves the same opportunity to succeed. Our mission is to provide migrants the tools to thrive in their new country.
We are a diverse group of people from over 40 different countries that come together every day—and we’re looking for others driven by the same desire to create meaningful products that bridge cultural and geographic distances. committed to delivering exceptional customer service experiences. We pride ourselves on our dedication to customer satisfaction and continuous improvement. As we continue to grow, we are seeking a passionate and diligent Customer Service Team Lead to join our team and drive excellence in customer service.
Position Overview:
The Customer Service Team Lead will be responsible for leading a team of customer service representatives to deliver outstanding support to our valued customers. This role requires a blend of leadership, communication, and problem-solving skills to ensure that our team meets and exceeds performance goals while maintaining high levels of customer satisfaction.
Key Responsibilities:
Qualifications:
We are looking for:
We offer several benefits including paid vacation, flexible holidays, full healthcare dental vision, 401k with 4% match and many more benefits. We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full Time
Business Services
$54k-69k (estimate)
05/03/2024
07/09/2024
majoritygroup.com
WASHINGTON, DC
25 - 50
2018
Private
JAKE WARD
<$5M
Business Services
The job skills required for Customer Service Team Lead include Customer Service, Leadership, Communication Skills, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Team Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Team Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Team Lead positions, which can be used as a reference in future career path planning. As a Customer Service Team Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Lead. You can explore the career advancement for a Customer Service Team Lead below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Team Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Lead for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Team Lead job description and responsibilities
Creating reports for the director of customer services.
02/14/2022: Fargo, ND
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
01/21/2022: Savannah, GA
The agent needs the support of a sample call center script to know how to transfer a customer call to a different team to avoid delay.
12/31/2021: Rock Island, IL
The agent needs to understand when and how to share those links with customers for better help.
01/11/2022: Lima, OH
Explain clearly without jargon how their products and services work and will be delivered to the customer.
01/07/2022: Gastonia, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Team Lead jobs
Developing patience can help a customer service team lead work productively with their team members and customers.
03/07/2022: Beaumont, TX
Customer service team leads might use email, video chat programs and other communication technology to speak with customers and teammates.
02/28/2022: Hartford, CT
They may also use their adaptive skills to change their communication or training techniques based on the needs of their team.
03/10/2022: Kingsport, TN
A customer service oriented approach can go a long way than just boost client satisfaction.
12/27/2021: Lexington, KY
Customer service scripts are a set of guidelines for agents to use while communicating with users across support channels and scenarios.
03/02/2022: Anderson, IN
Step 3: View the best colleges and universities for Customer Service Team Lead.