Description

Customer Care Representative Team Lead

We are seeking a dynamic Customer Care Representative Team Lead to inspire and motivate a high-performing team. The ideal candidate will serve as the contact point for all Customer Care team members, fostering a collaborative environment, ensuring seamless communication, and acting proactively to ensure smooth team operations.

Job Responsibilities and Duties:

• Answering the phone and providing the customer with support.
• Logging sales deals on books and excel
• Providing copies for staff
• Taking payments and collecting receipts for deals (Cash, Card, Check, Cashier Checks)
• Processing UTA checks
• Giving new car packages for new car deals to salesmen
• Giving out demo tags for test drives
• Logging new car packages when received
• Stocking in trade in keys
• Cleaning sold vehicles key tracks
• Completing temp tags
• Log tags and call customers for their tag/registration
• Verifying car insurance on logged deals
• Printing policies on new cars
• Assist with scanning paperwork

Essential Team Lead Tasks

• Making and updating schedule for team
• Secure coverage for shifts when team members call out
• Ensuring Team members know the importance of answering all calls
• Discover training needs and provide continuous ongoing training
• Assist with interviewing new potential candidates
• Perform associate evaluations
• Maintaining and improving our associate quality of customer service
• Leadership to team members
• Verify associates have individual logins for all applications

Qualifications

• Bi-lingual in English and Spanish
• Must be flexible with schedule including evenings, weekends and holidays
• Adhere to the company's dress code policy
• Excellent communication and organizational skills
• Ability to work well in a team environment
• Outstanding attention to detail with commitment to quality
• Ability to follow processes to ensure quality and safety
• Effective time management skills and ability to prioritize workload on daily, weekly and monthly basis
• Good work ethics

Job Benefits: We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:

• Great Work Environment
• Team Atmosphere
• Medical/Dental/Vision Insurance
• Paid Vacation after 1 year
• 401K

We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace.All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, and drug screen.