27 Guest Relations Coordinator Jobs in New York, NY
Major Food Group is Hiring a Guest Relations Coordinator Near New York, NY
Major Food Group is hiring an experienced and passionate Guest Relations Coordinator to join our growing team!
We are looking for candidates that display a pleasant and cheerful disposition. The ideal candidate will be able to communicate professionally and effectively with both guests and staff. Must maintain a high level of integrity and be able to adapt to difficult situations to solve problems and make decisions when necessary. Shows eagerness and capacity to learn. Can be relied upon to complete tasks, and someone who is team oriented.
The Guest Relations Coordinator is a remote position.
RESPONSIBILITIES:
- Manage reservation books for all MFG restaurants and handle high volume email inquiries.
- Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with restaurant managers.
- Understand floor plan and service flow in order to maximize restaurant capacity, minimize wait times at the door, and meet guest needs.
- Expedite guest experiences, special requests and prepays.
- Support the Guest Relations department including but not limited to sending daily VIP reports, acquiring itemized receipts, escalating inquiries to management.
- Communicate all Event Inquiries to the Event Team.
- Build and maintain a relationship with local concierges.
- Exhibits professionalism and projects a positive image in telephone and email conversations while processing information and maintaining composure under stressful situations.
- Have a thorough knowledge of Major Food Group restaurant menus and design.
REQUIREMENTS:
- Minimum 2 years of prior restaurant experience, fine dining preferred
- Basic knowledge of Microsoft Office
- Excellent written and verbal skills
- Strong guest relations skills and a desire to build relationships with guests
- Comfortable in a high-volume, fast-paced environment
- Proficient on Resy, Open Table or SevenRooms
- Demonstrate a sense of urgency, attention to detail, and strong work and personal ethic
- Experience with a Customer Relationship Management software is a plus
- Proactive and diligent
BENEFITS:
- Medical/Dental/Vision Insurance with Company subsidy
- Growth Opportunities
- Progressive Paid Time Off
- Parental Leave
- Tuition Reimbursement
- Generous Dining Allowance
- Unlimited Referral Program
Equal Employment Opportunity
Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.
Job Summary
Full Time
Restaurants & Catering Services
$32k-42k (estimate)
04/07/2024
06/05/2024
majorfood.com
NEW YORK, NY
25 - 50
2010
RICH TORRISI
<$5M
Restaurants & Catering Services
Related Companies
About Major Food Group
Major Food Group (MFG) is a hospitality company founded by Mario Carbone, Rich Torrisi, and Jeff Zalaznick. From a small, intimate restaurant located in New Yorks Little Italy, MFG evolved into a hospitality powerhouse and one of the fastest growing hospitality companies in the United States within less than a decade, garnering national and international attention and accolades along the way for our unique style and culinary prowess. MFG currently operates twenty-one restaurants: Carbone (New York, Hong Kong, Las Vegas), ZZs Clam Bar, Dirty French, Santina, Parm (Soho, Upper West Side, Battery... Park, Brooklyn), Sadelles (New York, Las Vegas), the Polynesian, Don Camillo, Goldas and MAJOR GOOD/Torrisi. MFG also operates Lobby Bar at the Ludlow Hotel, and provides all food, beverage and event services for the Ludlow Hotel. Most recently, MFG opened THE GRILL, THE POOL, The Pool Lounge and The Lobster Club in The Seagram Building, completing an iconic restoration of the most historic landmark restaurant space in America. MFG seeks to transcend traditional hospitality models by offering multi-dimensional, immersive experiences that are deeply-rooted in and inspired by relevant history and culture. Every aspect of each concept is meticulously designed and extensively researched with the goal of transporting guests upon arrival. They are created and operated in a way that is respectful of the past, exciting for the present, and sustainable for the future. More than brick and mortar establishments, MFGs brands represent a way of life. They tell complete stories and provide guests with unforgettable experiences.
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The job skills required for Guest Relations Coordinator include Microsoft Office, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Relations Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Relations Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Relations Coordinator positions, which can be used as a reference in future career path planning. As a Guest Relations Coordinator, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Relations Coordinator. You can explore the career advancement for a Guest Relations Coordinator below and select your interested title to get hiring information.
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