Job Description and Benefits

Maison de la Luz seeks kind, curious and industrious candidates to join our hospitality team.

A distinctive Southern guest house from Atelier Ace, Maison de la Luz offers a luxurious New Orleans hideaway steeped in unorthodox design and easy elegance. With 67 resplendent suites, private sanctuaries and bespoke concierge service, Maison de la Luz is a lighthouse for the senses: elegance, unconventional and is marked by generosity of spirit. All that's missing is you.

JOB SUMMARY

The Turndown Attendant is responsible for a combination of cleaning duties to maintain guest rooms (occupied and checked-out rooms and suites) to ensure the highest standards of cleanliness, comfort and customer satisfaction. Turndown service will be provided to each occupied or due in guest room. Turndown service provides a light refresh to a guest room (which was most likely serviced earlier that day), and prepares the room for bedtime. Must have evening availability. 

WE HAVE EXCELLENT BENEFITS:

• Health benefits available on date of hire for full time associates (no wait!!) Includes family or domestic partner
• 15 days of paid time off each year and 2 days of volunteer time off
• 9 paid holidays for full time associates (New Year, MLK Day, Mardi Gras, Memorial Day, Juneteenth, July 4, Labor Day, Thanksgiving, Christmas)
• 25% Discount on food at Josephine Estelle, Seaworthy, Bar Marilou, and Alto Pool Bar
• 401(k) after one year of service with matching up to 6%

CORE FOCUS & ESSENTIAL RESPONSIBILITIES: 

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

• Consistently offer professional, friendly and engaging service.

• Clean all assigned guest rooms including: dusting, making beds, soiled linen removal from rooms, vacuuming, mopping, bathroom cleaning (toilet, shower, tub, sink, mirrors, tiles), inside window cleaning, wall cleaning and other room surfaces.

• Polishes furniture and fixtures.

• Strip and make beds, changing bed linens, which may require lifting bedspreads & mattresses.

• Retrieve clean linen and supplies from housekeeping office and/or closets.

• Sign in and out master keys daily following the KeyWatch SOP

• Maintain proper usage of cleaning supplies and equipment.

• Keeps all housekeeping storage spaces organized and clean. 

• Update and record all cleaned rooms.

• Tag and record all lost and found articles as directed by housekeeping manager. 

• Respond in a timely manner to guest requests for items or service. 

• Assist guest with their questions and direct them or escort to the areas they want to go. 

• Always smile and offer a warm greeting to all. 

• Support team to reach common goals. Ensure adherence to quality expectations and standards.

• Take initiative and offer assistance throughout the property.

• Follow departmental policies and procedures and service standards.

• Report necessary maintenance items in conjunction with engineering department.

• Follow all safety and sanitation policies

• Other duties as assigned.

Qualifications