129 Customer Service Representative Jobs in Portland, ME
MaineHealth is Hiring a Customer Service Representative Near Portland, ME
Summary
- Position Summary
- Serves as a vital first contact for many MMC patients, visitors, or other in MMC's lower intensity entrances and waiting areas (Bramhall Entrance, Connector Entrance, and Scarborough Surgery Center, NICU/CCN, SCU, and CTICU). May be called upon to provide all customer service functions and must convey a friendly, caring, and professional attitude. Responsible for meeting, greeting, and assessing needs of customers, providing specific information and assistance, and ensuring that customers' needs are met.
-
- Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: A high school diploma is preferred.
- License/Certifications: N/A
- Experience: One to three years of experience in a health care setting is desirable but not required. This position requires the employee to have experience with or the capability to be trained to a high degree of skill in analytical and complex problem solving. The employee needs an understanding of basic customer service principles, to a level that would be acquired through at least two years of prior customer service experience and six months of on the job training.
- The employee must have the discipline to follow through thoroughly to ensure that customers' concerns and needs are addressed.
- Must have strong customer service skills and the sensitivity and intuition to detect stresses and problems, and to be resourceful and creative in resolving them.
- Must maintain a positive outlook, high energy level, and pleasant demeanor.
- Must be able to maintain poise and calm in dealing with a wide variety of people under stress, and deal effectively and safely with unhappy or difficult customers.
- Must understand and be able to maintain privacy and confidentiality, and be comfortable interacting with a diverse population.
- Ability to learn, remember, and explain the complex layout of Maine Medical Center and the locations of services.
- Ability to work independently (without direct supervision).
- Ability to understand, interpret, and explain institutional policies and procedures.
- Outstanding organizational and communication skills.
- Basic computer skills sufficient to use Microsoft Word and email and internet programs.
-
Additional Information
Maine Medical Center is a Magnet designated 700-bed tertiary care and teaching institution. MMC is Maine's largest hospital and a state-wide health care resource. MMC offers outstanding career opportunities and quality of life in Portland.Job Summary
Full Time
Hospital
$35k-44k (estimate)
04/28/2023
05/14/2024
mainehealth.org
PORTLAND, ME
3,000 - 7,500
1976
NGO/NPO/NFP/Organization/Association
ANDREW T MUELLER
$1B - $3B
Hospital
Related Companies
About MaineHealth
Maine Medical Center owns and operates a chain of hospitals in the United States.
The job skills required for Customer Service Representative include Customer Service, Commitment, Communication Skills, Flexibility, Health Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
