9 Customer Service Representative - Day Shift Jobs in Scarborough, ME
MaineHealth is Hiring a Customer Service Representative - Day Shift Near Scarborough, ME
Summary
- Position Summary
- Location for this position is in Scarborough at 84 Campus Drive
- Serves as a vital first contact for many MMC patients, visitors, or other in MMC's lower intensity entrances and waiting areas (Bramhall Entrance, Connector Entrance, and Scarborough Surgery Center, NICU/CCN, SCU, and CTICU). May be called upon to provide all customer service functions and must convey a friendly, caring, and professional attitude. Responsible for meeting, greeting, and assessing needs of customers, providing specific information and assistance, and ensuring that customers' needs are met.
- Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: A high school diploma is preferred.
- License/Certifications: N/A
- Experience: One to three years of experience in a health care setting is desirable but not required. This position requires the employee to have experience with or the capability to be trained to a high degree of skill in analytical and complex problem solving. The employee needs an understanding of basic customer service principles, to a level that would be acquired through at least two years of prior customer service experience and six months of on the job training.
- The employee must have the discipline to follow through thoroughly to ensure that customers' concerns and needs are addressed.
- Must have strong customer service skills and the sensitivity and intuition to detect stresses and problems, and to be resourceful and creative in resolving them.
- Must maintain a positive outlook, high energy level, and pleasant demeanor.
- Must be able to maintain poise and calm in dealing with a wide variety of people under stress, and deal effectively and safely with unhappy or difficult customers.
- Must understand and be able to maintain privacy and confidentiality, and be comfortable interacting with a diverse population.
- Ability to learn, remember, and explain the complex layout of Maine Medical Center and the locations of services.
- Ability to work independently (without direct supervision).
- Ability to understand, interpret, and explain institutional policies and procedures.
- Outstanding organizational and communication skills.
- Basic computer skills sufficient to use Microsoft Word and email and internet programs.
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Additional Information
Maine Medical Center is a Magnet designated 700-bed tertiary care and teaching institution. MMC is Maine's largest hospital and a state-wide health care resource. MMC offers outstanding career opportunities and quality of life in Portland.Job Summary
Full Time
Hospital
$38k-48k (estimate)
03/28/2024
05/27/2024
mainehealth.org
PORTLAND, ME
3,000 - 7,500
1976
NGO/NPO/NFP/Organization/Association
ANDREW T MUELLER
$1B - $3B
Hospital
Related Companies
About MaineHealth
Maine Medical Center owns and operates a chain of hospitals in the United States.
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