20 Call center specialist Jobs in Portland, ME
Maine Health is Hiring a Call center specialist Near Portland, ME
Full Time
22 Bramhall St.
Professional - Clinical
Rotating (Day / Night)
Position Summary
This position provides technical expertise by facilitating patient transfers and consultations, managing assignment of Emergency Department, admissions to Hospital Medicine service and by providing support to all care team members to facilitate timely access to Maine Medical Center.
This is the first level in a three level career path.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education : High school education preferred.
- License / Certifications : EMS Certification does not have to be current, or willing to enroll and complete EMS Certification or 5 years' directly relatable experience.
- Experience : See "License / Certifications." Previous experience with Microsoft Office suite, EPIC and TeleTracking a plus.
May require some guidance on essential job functions. 0 - 2 years' One Call Central experience.
- Excellent interpersonal skills.
- Outstanding customer service skills.
- Basic knowledge of medical terminology.
- Basic understating of hospital operations.
- Able to identify problems, prioritize work, make decisions and use sound judgment.
- Ability to maintain a compassionate attitude in a highly stressful environment.
Additional Information
With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential.
If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.
Last updated : 2024-06-11
Job Summary
Full Time
$35k-46k (estimate)
05/02/2024
09/10/2024
ceomainehealth.org
Scarborough, ME
<25
Related Companies
The job skills required for Call center specialist include Customer Service, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center specialist positions, which can be used as a reference in future career path planning. As a Call center specialist, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center specialist. You can explore the career advancement for a Call center specialist below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
01/13/2022: Philadelphia, PA
Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
02/09/2022: Altus, OK
The most skilled call center agents have more than a way with words and access to relevant customer data.
01/23/2022: Worcester, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
02/18/2022: Tuscaloosa, AL
Take lots of notes while on calls.
02/04/2022: Lafayette, LA
Don’t be afraid to put a customer on hold.
03/16/2022: Sioux City, IA
Take time with computer novices and the elderly.
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Continue learning hard skills on the job.
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Step 3: View the best colleges and universities for Call Center Specialist.
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