Headline: Expanding Company Seeking Exceptional Part-Time Customer Relations Specialist

Job Title: Customer Relations Specialist

Summary of Position:

24pound, an exciting new subsidiary of Mailers Haven, seeks a Customer Relations Specialist for our wholesale direct mail printing portal. The Customer Relations Specialist will proactively drive customer satisfaction by providing exceptional customer service through live chat, email, and phone interactions.

About Mailers Haven:

We’re an employee-first sales organization that provides products and services to mail shops, printers, and marketing companies. Our company has been profitable since month one (more than 19 years ago), growing significantly by making technology, quality, and service the core of our business. We keep a work-hard, play-hard environment, and have phenomenal employee retention.

Job Type:

Part-Time (20 hours a week with the flexibility to add 5-10 more hours and potentially go full-time in the future)

Job Responsibilities:

• Acquire knowledge about 24pound products and services to effectively assist customers.
• Handle customer questions, concerns, and overall needs.
• Answer inbound customer calls, chats, and emails.
• May make outbound calls to check on overall customer satisfaction.
• Create content and manage updates for internal and external support website pages and Frequently Asked Questions.
• Help address customer complaints compassionately and patiently.
• Collaborate with the Client Services Manager, immediate team, other customer service teams, sales team, and other departments to ensure overall customer and product satisfaction.

Pay:

$18.60 - $22.40 / Hour (based on experience)

Qualities or skills that we are looking for:

• Excellent interpersonal communication skills, both verbal and written
• Well-spoken with active listening skills.
• Ability to communicate and interact with all kinds of people (both externally with customers and internally with company team members and other departments).
• Time-management skills
• Motivated, energetic, driven work ethic
• Detail oriented
• Ability to multitask
• Ability to think outside the box
• Ability to take ownership and learn quickly
• Outgoing, friendly, compassionate personality
• Organizational, time management, and planning skills
• Familiarity with Google Docs & Sheets, Microsoft Word & Excel

Qualifications:

• High School Diploma or GED.
• A Bachelor's Degree is a plus.
• Ability to work part-time hours (sometime between 10 AM and 3 PM), in Washington, MO.
• 2-4 years of Customer Service experience is preferred.

Job Type: Part-time

Pay: $18.60 - $22.40 per hour

Expected hours: 20 – 25 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 4 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Washington, MO 63090: Relocate before starting work (Required)

Work Location: In person