An IHOP host performs a variety of job duties. A host or hostess at IHOP serves as the first point of contact for customers.

Hosts greet and seat guests. Additional host and hostess duties include clearing and setting tables and taking drink orders.

To assist in directing Team Members in all phases of operation, to achieve high standards of food preparation and presentation, service to guests, general cleanliness and pleasant atmosphere in accordance with all Standard Operating Procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These include the following :

Assist in ensuring that all personnel, equipment and supplies are prepared and ready to meet the needs of the business.

Assist in assigning Team Member duties and responsibilities and encouraging teamwork.

• Inform all Team Members of new menu items, specials and promotional materials to ensure complete understanding of food preparation and service.

Supervise Team Member performance and conduct in accordance with Company policies. Observe guest reactions to quality of food and service.

• Review all time cards (or time reports) daily as required by Unit Manager.
• Adjust schedule to meet the needs of the restaurant.
• Enforce portion control per Standard Operating Procedures. Check deliveries for proper quantity, quality, pricing, completeness of order, breakage and spoilage.

Last updated : 2024-05-01