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JOB TITLE: Customer Service Representative
REPORTS TO: Store Managers, Supervisors, Events team, Home Office team
POSITION SUMMARY:
The Customer Service Representative will field all guest inquiries for advanced orders and guide them through all of our product options. This individual will be the primary contact and serve as the lead for planning and coordinating special events including private and corporate functions, press events, charitable donations, weddings, party favor orders, parties, and other events.
Customer Service Representatives must have a great work ethic, good communication skills, a positive attitude, and the ability to work in a fast-paced environment. In this role, you are responsible for creating a spirit of hospitality.
Must have strong product knowledge to make appropriate recommendations to clients based on the type and purpose of their function. Our fast-paced environment requires someone who is sharp, poised, and exhibits excellent communication skills with the ability to uphold grace under pressure. This position requires the highest possible level of meticulousness, organized workflow, and dedication to deliver an excellent customer experience.
PRINCIPLE DUTIES:
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Requires manual dexterity to use and operate all necessary equipment.
Required knowledge, skills and abilities:
Hourly Pay Ranges:
$17-$18 tips
#LI-ONSITE
Full Time
Retail
$43k-54k (estimate)
02/23/2024
05/05/2024
magnoliabakery.com
LOS ANGELES, CA
200 - 500
1996
Private
CAROLINE ARMER
$50M - $200M
Retail
Magnolia Bakery engages in the production of cupcakes, cakes, icebox desserts, pies, cookies, bars and breakfast items.
The job skills required for Guest Services Associate include Customer Service, Communication Skills, Listening, Dedication, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Associate positions, which can be used as a reference in future career path planning. As a Guest Services Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Associate. You can explore the career advancement for a Guest Services Associate below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Associate job description and responsibilities
An associate guest service also manages membership application requests and evaluates eligibility.
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Monitor and operate various PBX equipment's and manage all calls and schedule all wakeup calls and provide services to guests as per requirement.
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Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.
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Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Associate jobs
View more details on Guest Services Associate salaries across the United States.
03/25/2022: Jacksonville, FL
Guest services associate are hospitality specialists who typically work at hotels.
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See the full list of Guest Services Associate skills.
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According to resumes from both Guest Services Associates and Service Agents, some of the skills necessary to complete the responsibilities of each role are similar.
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Helping employees understand different services and products they are unfamiliar with.
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Step 3: View the best colleges and universities for Guest Services Associate.