SUMMARY: The Business Process Analyst is responsible for identifying and addressing inefficiencies in organizational processes. This role involves analyzing current workflows, gathering requirements from stakeholders, and designing solutions that improve overall efficiency and effectiveness. The analyst will utilize process mapping, data collection and analysis, and performance metrics to recommend and implement process enhancements. They will also play a key role in change management, ensuring that new processes are smoothly adopted across the organization. The ideal candidate will possess strong analytical skills, experience in process modeling, and the ability to communicate effectively with various stakeholders.

DUTIES AND RESPONSIBILITIES:

• Document existing business processes and create detailed process maps.
• Identify inefficiencies and areas for improvement in current workflows.
• Collaborate with stakeholders to gather and define business requirements for process enhancements.
• Develop and implement solutions to streamline and optimize business processes.
• Analyze process-related data to measure efficiency and effectiveness.
• Facilitate the adoption of new processes through effective change management strategies.
• Establish and monitor key performance indicators (KPIs) to evaluate the success of implemented changes.
• Maintain regular communication with all relevant stakeholders to ensure alignment and address any concerns.
• Continuously seek opportunities for process improvement and optimization.
• Perform other related duties as assigned by management.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Industrial Engineering, Information Systems, or a related field.
• The ideal candidate must have significant experience with ERP systems in assembly and warehousing settings. SAP proficiency is preferred, emphasizing skills in optimizing shipping, receiving, inventory control, and production management.
• Proven experience in process analysis, design, and improvement, preferably in a similar industry. Experience with project management and leading cross-functional teams.
• Proficiency in process mapping and analysis tools such as Visio, Lucidchart, or similar. Strong analytical skills with the ability to interpret and utilize data effectively.
• Excellent communication and interpersonal skills. Strong problem-solving skills with the ability to think critically and strategically.
• Lean, Six Sigma, PMP, or CAPM certifications are beneficial but not required.
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

COMPETENCIES: 

• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 
• Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. 
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 
• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results