Responsible for connecting with, engaging, and positively impacting existing Magellan members in the Medicaid, Medicare, and Whole Health markets to enroll in Magellan’s Behavioral Health Care Management program. Serves as Magellan’s “ambassador” within the community and defined member market, demonstrating understanding and compassion for our members. Reaches out to assigned members, assists in connecting members to services and supports they may need, and refers them to care management services as needed.

• Conducts daily outreach efforts, via telephone, to referred or assigned members with recent inpatient/RTC admissions at lower levels of complexity, and/or were unreachable by Magellan’s Behavioral Health care management team, and/or were previously identified through a targeted lead report, to engage in patient-centered, specific conversations about opportunities with and the benefits of enrolling in Magellan’s Care Management program.
• Ensures that each existing member agreeing to enroll in Magellan’s Behavioral Health Care Management services at no additional cost to the member is immediately linked to or has a scheduled meeting with a Care Manager, per Magellan procedures.
• Ensures that each contacted member understands Magellan’s Behavioral Health Care Management services including service benefits and purpose, process to access services, and other available services. Ensures that each member is engaged in a manner that is individualized and addresses the member’s needs and means of understanding information in order to encourage participation in Magellan’s Care Management programs included as part of member benefits.
• Works collaboratively with other engagement specialists, care managers, care supports, and other clinical operations team staff to ensure comprehensive and coordinated delivery of services for members.
• Provides detailed documentation on attempts to reach and engage appropriate Magellan Unable to Reach (UTR) workflows when a member unreachable.
• Assumes responsibility for self-development and career progression, proactively seeking and participating in position-based training (formal and informal).
• Responsible for staying informed of ever-changing information to maintain accuracy when dealing with members.

Other Job Requirements

Responsibilities

High School and 5 years of experience or Bachelors and 2 years of experience in customer service or community engagement.
Experience preferred within one of the targeted member markets including Medicare, Medicaid, and/or Whole Health.
Strong written and verbal communication skills.
Must possess excellent interpersonal, communication, and consumer engagement skills.
Demonstrated experience in successful direct customer marketing and customer, community engagement, or sales.

General Job Information

Title

Outreach Engagement Specialist

Grade

20

Work Experience - Required

Customer Service

Work Experience - Preferred

Healthcare

Education - Required

GED, High School

Education - Preferred

Associate, Bachelor's

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:

$41,505

Salary Maximum:

$62,255

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.