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Client Program Manager Team Lead
Maersk Charlotte, NC
$114k-152k (estimate)
Full Time | Transportation 1 Month Ago
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Maersk is Hiring a Client Program Manager Team Lead Near Charlotte, NC

We are looking for a Client Program Manager Team Lead to join our team. This position will be based in Los Angeles, CA.

We offer

We offer you an exciting global career at the forefront of world trade.
Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy…
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.
Global scope
Every company, every country wants access to a competitive shipping, logistics and port system – and our people have created one company that offers one, easy-to-use solution to all their shipping needs.
Maersk is unique
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains. We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.
Join us and play an important role on our team lifting global trade every day!
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities

The Program Manager Team Lead is accountable for service delivery for the global or regional accounts with RPMs or LPMs in their team. Focus areas of the PM Team Lead are service delivery, productivity and profitability, people development and leadership of the Program Management community.
Accountable to ensure a well-performing PM team is in place that is set up to meet the goals of the accounts for operational execution, service delivery and financial objectives.
Oversight of the operational performance and guidance on performance improvements for accounts in scope.
Collaborate and support other members of the global account team to assure desired performance and service level.
Ensure PM team conduct periodic reviews with customer(s) to ensure internal performance is reflected in customer satisfaction.
Ensure improvement projects across accounts are in place and that the learnings are captured and distributed in Maersk. Participate, support or lead as needed. Ensure to track value of improvements.
Drive a culture of Operational Excellence within the PM community, conduct regular performance dialogue in the main executing sites to detect existing and potential process flaws, determines corrective or preventive measures where indicated, and follows up to ensure processes have been improved and implemented.
Be accessible daily to offer support to handle escalations, coaching, internal review sessions and external customer meetings.
Provide strategic direction to the PM team and ensure the PM team has the tools, training and infrastructure to perform in their roles.
Stimulate the PM team to enhance the performance for their global/regional accounts by sharing best practices, joining review meetings and/or covering during absence.
Provide structure for best practice sharing in daily, weekly, monthly, quarterly forums that help to educate and develop within Region and outside Region and across teams.
Ensure that the PM team follows global and regional guidelines regarding role definition, job demarcations, initiatives and tools.
Build and maintain the PM succession pipeline.
Provide and oversee structure to ensure external KPI’s are in place for all PM accounts. Where KPI goals are not met, ensure PM’s have actions in place to improve.
Provide and oversee structure to ensure internal KPI’s, IOP and SOP’s are all in place and actively being worked and improved to meet and exceed expectations.
Ensure account plans and development initiatives (operational and business growth) are in place and being reviewed in an ongoing process.
Ensure client engagement and relationship building is in place through PM. Actively participate in client engagements at multiple levels to ensure relationship development is supported.

We are looking for

Bachelor Science degree preferably in Business/Logistics/Engineering.
7 years relevant experience with a proven track record in operational management (preferably Maersk).
Understanding and passion for driving Operational Excellence in the business.
Ability to work in a matrix organization and influence decision makers.
Proven and sustained track record of delivery, with focus on driving results through others.
Experience of working with wide variety of complex operational and commercial challenges.
Exposure and understanding of Business Improvement / Lean tools.
Excellent communication and influence skills.
Ability to interface with Executive Level Management.
Being a team member supporting the global/regional/country teams proactively.
Ability to build strong effective networks.
Knowledge of risk management with the ability to identify activities.

You must be authorized to work for any employer in the US. Local candidates only; no relocation assistance is provided.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Pay Transparency Notice:
https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

    USA Charlotte Local Project/Process/Performance Management
Last application date: 30/3/2022

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$114k-152k (estimate)

POST DATE

03/15/2023

EXPIRATION DATE

05/11/2024

WEBSITE

maersk.com

HEADQUARTERS

FLORHAM PARK, NJ

SIZE

1,000 - 3,000

FOUNDED

2011

CEO

SREN SKOU

REVENUE

$1B - $3B

INDUSTRY

Transportation

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About Maersk

ABOUT US Maersk knows the value of having the right employees for the future - that is why we have established Students@Maersk, the official network for 100 students across the different business units in the Maersk Group. OUR VISION We strive to be a value adding partner for our members and for the Maersk Group. The key to accomplishing this is a network founded on strong relationships across the Group. WE ARE MAKING IT HAPPEN We strengthen the network by hosting events with a mix of professional and social aspects, which enable us to engage students in the possibilities of building a continu...ous career within the Group and to maintain long-lasting relationships with their colleagues. WHO WE ARE Students@Maersk is organized through the Steering Committee and supported by a group of Student Ambassadors. The Steering Committee develops the strategy of the network in line with the Maersk Group ambitions, organizes events and holds the overall responsibility of the network. The Committee strives to follow the diversity of the Maersk Group demography. Currently the Committee consists of five members from different functions, educational backgrounds, and nationalities. Our dedicated groups of Student Ambassadors are enablers of relationship-building between students and represent Maersk Group externally. They are proactive members, helping to include all Student Assistants in the network in collaboration with the Steering Committee. WHAT WE DO: Off-site visits to business activities Seminars with senior executives across the Group Social events Participate in external events Share job opportunities within the network This is the official Students@Maersk LinkedIn page. Please follow us for updates about the network, events, stories about students and job opportunities. We are looking forward to connecting with you! More
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