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Job Description:
Purpose and Use:
Under general supervision, positions in this classification are responsible for ensuring accurate and timely billing and maintenance of residential and commercial accounts by processing orders, preparing billings, monitoring/controlling revenue activities, and updating meter information. Incumbents may develop and utilize skills in specific areas that may include meters orders, the Meter History System, Lodestar, prebill activities and may be assigned to work with key customer accounts.
Progression through the Classification Series:
Customer Account Representatives (CARs) will be expected to develop and demonstrate proficiency in performing the full range of CAR duties and tasks assigned to the unit. Advancement to the Lead Customer Account Representative level is based on demonstrated proficiency in performing the full range of CAR duties. In addition, individuals must demonstrate the ability to prepare accounts for billing, demonstrate excellent customer service skills, and demonstrate strong mentoring skills. Advancement to the Lead Customer Account Representative level is by promotion. When an opening arises, CARs with demonstrated proficiency in performing the full range of CAR duties will be considered.
Examples of Work Performed:
Qualifications
Education and Experience:
Typically evidenced by a high school diploma or its equivalent and at least two years of customer accounting and billing experience.
Knowledge, Skills, and Abilities:
ABOUT THE ORGANIZATION
About MGE
MGE generates and distributes electricity to 161,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 173,000 customers in seven south-central and western Wisconsin counties. MGE is a regulated utility subsidiary of the investor-owned public utility holding company MGE Energy, Inc. MGE's roots in the Madison area date back more than 150 years.
An industry leader, MGE was among the first utilities nationwide to commit to net-zero carbon electricity by 2050, consistent with global climate science. Your community energy company is investing in a more sustainable future for the benefit of all our customers, investors, and employees. As your community energy company, we are committed to this area and its people. We take responsibility to:
Our Values
MGE's parent company is MGE Energy, Inc., a public utility holding company. Its common stock trades on the NASDAQ Stock Market. For more information, visit mge.com and mgeenergy.com.
JOB LOCATION
The position is located in Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations.
AA/EOE-Minorities/Females/Gender Identity/Sexual Orientation/Disabled/Vets
Full Time
Specialty Trade in Construction
$37k-45k (estimate)
07/16/2023
06/01/2024
mge.com
CLAYSVILLE, PA
500 - 1,000
1896
Private
MATTHEW EWIG
$500M - $1B
Specialty Trade in Construction
Madison Gas and Electric Company is a regulated electric and gas utility company that generates and distributes electric energy in the United States.
The job skills required for Customer Account Representative include Customer Service, Billing, Data Entry, Time Management, Order Processing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Account Representative positions, which can be used as a reference in future career path planning. As a Customer Account Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Representative. You can explore the career advancement for a Customer Account Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Representative job description and responsibilities
They generally work on the sales and customer service team where they build and maintain relationships with new and existing clients.
04/11/2022: Santa Cruz, CA
Account representatives are often responsible for nearly all aspects of maintaining long-lasting client relationships.
03/11/2022: Indianapolis, IN
Prospecting, making presentations and closing sales on new client accounts and continuing to service the accounts after the sale.
03/12/2022: Fairbanks, AK
Account Representatives close sales, build relationships with new clients and sustain long-term relationships with existing clients.
02/22/2022: Elyria, OH
Sales representatives must build relationships with clients to maintain their account and continue to sell renewals or additional products or services.
02/24/2022: Huntsville, AL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Representative jobs
Ability to use positive language.
03/05/2022: Pine Bluff, AR
Have a clear escalation pathway.
01/20/2022: Cleveland, OH
Provide Customer Service Training.
03/15/2022: El Paso, TX
Provided outstanding customer service, developed strong customer relationships and supported the Cash Office team.
03/08/2022: Killeen, TX
Soft skills are necessary for almost every responsibility an account representative has.
02/14/2022: Tulsa, OK
Step 3: View the best colleges and universities for Customer Account Representative.