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Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we're always looking for new ways to engage with Customers, increase in-store productivity and ultimately drive transactional value. If you're passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you!
We are seeking a Customer Support Manager to lead one of our dynamic Customer Support teams. Reporting into the Director of Global Customer Support, this role will be responsible for leading, guiding and supporting a team of Tier 1 Support specialists who provide support, troubleshooting and education to our customers via phone, email, chat and SMS. You are passionate about the customer experience and seek to empower your team to find creative solutions to a variety of customer needs. You are continuously focused on people development, process improvement, and influencing brand loyalty through customer interactions.
The successful candidate will help their team set personal goals in alignment with department expectations and provide hands on support to their team in achieving those goals. They will also serve as an escalation point of contact and drive Customer Satisfaction as measured by CSAT survey results. They will also assist with the strategic vision and operation of the Support department and initiatives as assigned.
Location: The role will be located at our Tampa HQ.
Role will be ONSITE in our Tampa, FL office.Remote opportunities are not available at this time.
In this role you will:
We are looking for someone who has:
You may be a good fit if you have these additional skills and/or educational background:
Why Mad Mobile?
Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We’re proud of our culture and promote diversity and a healthy work-life balance.
Full Time
IT Outsourcing & Consulting
$83k-108k (estimate)
03/21/2024
04/21/2024
madmobile.com
TAMPA, FL
100 - 200
2010
BRUCE BENNETT
$10M - $50M
IT Outsourcing & Consulting
The job skills required for Customer Support Manager include Customer Service, Initiative, Customer Satisfaction, Problem Solving, Futures, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
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They also had a thorough knowledge of legislation pertaining to consumer protection.
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Customer support managers must also create an environment where employees feel valuable to the organization.
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The customer support manager must be able to work with people with different needs.
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As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
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