Job Summary Acts as a divisional liaison to all current and potential customers regarding communicating and facilitating all specified deliverables. Additionally, this role will provide first level customer support by servicing customer’s operational transactions, responding to customer inquiries, and addressing customer issues Job Duties · Account management as assigned, including customer order entry activities and pre-production support as needed. · Ensure timely, accurate delivery of customer requirements to warehouse. · Assist in coordination of critical shipments. · Complete NAFTA and other customer requested reports. · Ensure accurate set up of customers/parts in JDE and related systems. · Resolve any issues related to customer shipments, packaging, labels, etc. · Support electronic data interface (EDI) trading partner setups, tests and troubleshooting. · Ensure timely and accurate submission of advanced shipping notices (ASN’s) to customers. · Coordinate with other departments regarding customer requirements, production schedules, customer complaints and other related information. · Stay current with all customer portals/web-sites/systems and support when needed. · Review JDE Watch List and resolve issues. · Support after hours on-call on a rotating basis (including weekends and holidays) · Actively participate in continuous improvement activities. · Follow all Safety, Environmental, and Quality policies and guidelines. · Other duties may be assigned as deemed appropriate. Experience and Education · High school education · 1-3 years’ experience in an Automotive customer service environment Competencies/ Skills · Proficiency with MS Office Suite · JDE knowledge a plus · Knowledge of electronic data interface (EDI) a plus · Strong organizational skills · Ability to manage multiple responsibilities at one time · Ability to work independently and in a team environment · Strong verbal and written communication skills · Strong interpersonal skills / Team player