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IMMEDIATE POSITION AVAILABLE
Reactive Support Engineer
Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email and assisting IT Support Technicians with tickets they may have questions on but don’t require escalation. Senior IT Support Engineers will troubleshoot complex problems with various systems including servers, networks, and cloud solutions. They will conduct software deployments of varying difficulty across multiple systems. Reactive Support Engineers will require knowledge in administration of Office 365, Windows Servers, Active Directory, Azure Active Directory, Microsoft Intune, VoIP deployments, Microsoft Azure, Microsoft Hyper-V, and wired and wireless networks. Senior IT Support Engineers will take part in an on-call rotation alongside IT Support Technicians to serve as their escalation point during non-business hours.
At Machado Consulting we involve Information Security in everything we do. Senior IT Support Engineers will be expected to have a suitable understanding of Information Security to be applied to their everyday tasks across Windows systems, networks, and cloud products. Senior IT Support Engineers will be responsible for assisting clients with Information Security audits and questionnaires and should be knowledgeable about their contents.
Required Skills:
· Must be self-motivated, team-oriented, and willing to learn
· Must be able to effectively research and solve unique problems
· Ability to manage or limit distractions
· Strong written and verbal communication skills, with emphasis on customer service
· Strong attention to detail and follow-through. Must be well organized.
· Follow process driven instructions and maintain effective time metrics
· Flexibility in prioritizing and responding to multiple incoming requests
· Following instructions and asking for clarification and/or assistance when necessary
Experience Preferred:
· Must have at least 3 - 5 years of experience in a HelpDesk or equivalent role.
· 1 years of experience in a Systems or Network Administration role.
· Industry certifications desired
· Good understanding of Microsoft Windows Server Operating Systems
· Good understanding of cloud models and products (SaaS, IaaS, PaaS)
· Previous experience with ticketing systems and remote monitoring and management tools.
· Intermediate or better PowerShell scripting is desired
Senior IT Support Engineers are required to work onsite from time to time - a valid driver’s license, and reliable transportation is a requirement.
Full Time
$80k-100k (estimate)
04/30/2024
05/15/2024
machadoconsulting.com
WORCESTER, MA
25 - 50
2001
HELDER MACHADO
<$5M
IT Outsourcing & Consulting
The following is the career advancement route for Senior IT Support Engineer positions, which can be used as a reference in future career path planning. As a Senior IT Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior IT Support Engineer. You can explore the career advancement for a Senior IT Support Engineer below and select your interested title to get hiring information.