Description

Position Overview: The Onsite Audio Visual Service Technician is responsible for service calls, end user support, and preventative maintenance for our customers. He/she will troubleshoot, repair, and meet customers needs and expectations to support existing systems.

Primary Essential Job Duties:

• Answer and resolve service calls to the satisfaction of the customer
• Keeping all company equipment in good shape.
• Test and troubleshoot installed systems for defects.
• Train customers on currently installed projects.
• Maintain equipment in organized manner
• Perform system software and firmware updates as needed
• Configure AV equipment and control systems as needed, including but not limited to (AMX/Crestron/Extron); DSPs, matrix mixers and switchers; videoconferencing codecs and endpoints (Cisco/Polycom)
• Maintain information including but not limited to documentation, invoices, service summaries, job hours
• Monitor and maintain records of trouble tickets that are reported by customer.
• Provide daily client staff support 9hrs/day (45 hours max/week), 5 days/week, 52 weeks/year
• Deliver Rapid Response Time (<30 minutes for on-site location, typically under 5 minutes depending on the number of spaces and size of the building)
• Interact with customers and IT/AV personnel in customer-oriented, professional manner.
• Communicate effectively with salesmen and operations to maximize efficiency and profit.
• Maintain organization with connectors, cable and hardware in spaces designated by the client.
• Regular and predictable attendance as scheduled
• Work cooperatively with others.

This is not meant to be an exhaustive list. There will be other duties as assigned.

Target Vales

• Customer Service Our customers are why we are here
• Integrity We are honest, respectful, and accountable in all we do
• Attitude - We are hard-working, team-oriented, positive, and fun
• Teamwork We trust each other
• Performance We expect excellence from ourselves and others
• Excellence Our reputation is built on our quality

Qualifications

Required Skills and Abilities:

• Excellent communication skills, both verbal and written
• Basic understanding of data network devices/networking
• High level of computer skills
• Ability to work without direction
• Talent to take initiative
• Travel not to expected to exceed 5%
• Critical thinking with the forethought of the job
• Regular and predictable attendance

Education and Experience

• Valid drivers license with appropriate driving record

Physical Requirements:

• Ability to sit for long periods of time
• Ability to work on a computer for long periods of time
• Ability to use hand and power tools in a safe and efficient manner
• Ability to bend, squat and kneel
• Ability to lift up to 50 lbs
• Ability to climb ladders
• Ability to pass drug screen and background check