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Customer Service Representative
$32k-40k (estimate)
Part Time | Specialty Trade in Construction 6 Months Ago
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M.E. Plumbing, LLC is Hiring a Customer Service Representative Near Seguin, TX

A Seguin, TX Plumbing Company is seeking a part-time Customer Service Representative. This is an office position, not remote. Individual must possess the following skills and perform these duties:
Customer Service Responsibilities list:
  • Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers.
  • Coordinating appointments and meetings and managing staff calendars and schedules.
  • Identify and assess customers’ needs
  • Build relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information through our scheduling/invoicing software
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and manage billing
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Extra office duties as assigned
Requirements and skills
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiarity with scheduling systems and practices
  • Customer orientation and ability to adapt/respond to situations effectively
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma minimum, some college a plus
  • 2-3 years customer service 
  • MS products and Google Business experience
Looking for the perfect person and we are willing to have a schedule of 8am to 3pm with a 30 minute lunch a day. This would be 32.5 hours per week and there is potential to have more hours. Benefits would be available of Paid Holidays, PTO, Health Insurance and Cell Phone Stipend.

Job Summary

JOB TYPE

Part Time

INDUSTRY

Specialty Trade in Construction

SALARY

$32k-40k (estimate)

POST DATE

11/23/2023

EXPIRATION DATE

05/23/2024

WEBSITE

meplumbingllc.com

HEADQUARTERS

SEGUIN, TX

SIZE

<25

FOUNDED

2014

CEO

MICHAEL A EDWARDS

REVENUE

<$5M

INDUSTRY

Specialty Trade in Construction

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About M.E. Plumbing, LLC

M.E. Plumbing LLC is an individual & family services company based out of 160 CASTLEWOOD DR, SEGUIN, Texas, United States.

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