$26-$34

Job purpose

Manages overall daily operations of a service center in accordance with M.C. LLC and Jiffy Lube Policy and Procedures. To optimize store performance through excellent customer service, well maintained facilities, controlling inventory, ensuring proper cash handling, and efficiently utilizing store labor.

Duties and responsibilities

• Oversee, lead, and train a team.
• Represent Jiffy Lube in a positive and exceptional manner.
• Exceed customer service expectations on a daily basis.
• Enforce safety, attendance, personal behavior, and various additional company policies.
• Ensure compliance with OSHA and environmental regulations.
• Maintain awareness and knowledge of current sales and sales targets.
• Investigate and resolve customer complaints/warranties to company expectations.
• To ensure the completion of all required computer-based training and other on-the-job training at the facility.
• Manage the flow of customer traffic to optimize service times.
• Orders, receives and audits inventory to ensure optimum inventory control.
• Communicates effectively to address issues or concerns in a timely manner with employees, leadership team, and HR team.
• To attend monthly manager meetings and then conduct monthly store safety meetings informing the store employees on the important topics covered.
• Additional duties as assigned.

Position Type/Expected Hours of Work

This is a full-time hourly non-exempt position. Days and hours of operation are Sunday through Saturday from open to close (Most stores close by 7 PM). You will be required to work long hours and perform weekend work.

Qualifications/Requirements

1-2 years of experience managing employees, passion for customer service, valid US driver’s license, strong interpersonal and communication skills, works well with others, a passion for automotive repair and maintenance, succeeds in a team environment. Previous automotive/ quick lube experience required.

Physical Demands

• Must be able to stand on concrete or metal surfaces for extended periods of time (typically no longer than 8 hours.)
• Work in an environment that frequently experiences extreme hot and cold temperatures, loud noises, and exhaust fumes.
• Lift and move inventory items, trashcans and other work related items (up to 50 pounds).
• Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours.
• Must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the shift.