ASSISTANT STORE MANAGER (ASM)

WALNUT CREEK STORE

OVERVIEW

Working closely with the WALNUT CREEK Store Manager and Retail Leads to take care of the designated store and make sure the shop runs smoothly and efficiently, with a focus on all things personnel training & development. The ASM will take on training of new hires, making sure reviews are completed on time, and the store team understands the company culture and standards. The ASM will also work with the Store Manager to make sure all inventory for pastries, drinks, paper goods, merchandise, and other items are ordered in a timely manner and in stock based on sales trends. Making sure all customers receive the highest quality of service and the full Third Culture experience.

This is a support role to support the Store Manager and ensure internal and external systems are working properly but with a focus on personnel. This position is the Store Manager’s right-hand and will focus on the people aspect of a store’s well-being.

RESPONSIBILITIES

1. PEOPLE & CULTURE FOCUS & HR NEEDS (50%)

• Helping the SM gather time off requests for your retail team and working with the SM to avoid any schedule conflicts to meet schedule and coverage needs.
• Collect and send to SM or Operations Director to ensure coverage at all times, as early as possible, and work with team members to complete this.
• Express to team members why and how conflicts or excessiveness in their requests off can impact the team and other’s work load, etc.
• Taking ownership of new hire training for the first 3 weeks and working closely with the SM for training reviews and making sure new hires integrate smoothly with the existing store team and dynamics. And alerting of any red flags or problems in a timely manner to avoid future conflicts or awkwardness.
• Express and set clear expectations
• Over-Communicating training progress!
• Administering drink quiz and review
• Register training and proper pastry handling
• Making sure everyone knows proper store standards and they’re met!
• Communicating any changes in schedule with other team members or SM so everyone understands what to expect.
• Communicating with the store team any upcoming changes in hiring / hours / schedule changes / holiday needs / event staffing / and anything else that may impact store team operations.
• Coordinating with team members for proper retail coverage if changes occur.
• Communicate any HR issues with the SM and anyone else to handle personnel issues in a safe, kind, and firm manner.
• In tandem with the SM, the ASM will hold each team member accountable for:
• Grows from their reviews
• Time and attendance needs
• Repeat errors or things that are hurting team morale
• And be the example for others to follow for a healthy, happy team!
• Making sure the retail team is conveying stories, pastries, and information correctly and giving customers the Third Culture experience every time.

2. GENERAL STORE OPERATIONS SUPPORT (50%)

• Supporting the SM and other management members to ensure all internal systems are working within the store:
• This includes ordering systems, flow of information, scheduling, cleaning schedules, help with review schedules, pop up schedules, and more.
• Supporting the SM in any inventory needs as needed:
• Taking ownership of inventory list counts weekly
• This includes inventory lists, dry goods lists, pastry sell out lists, and more.
• Supporting the SM so that these lists go to the right people.
• Making sure the store has adequate supply levels at all times.
• Understanding busy sales trends and stocking store as needed to meet busier foot traffic or sales forecasting
• Updating ipads for point of sale and any other software as needed.
• Knowing how to troubleshoot technologies as needed:
• Wifi and routers
• Speakers and music functions
• Register machines and components, and more.
• Updating store signage, rolling out new programs/campaigns and training staff on new menu items and or training materials.
• Working with the SM to ensure all employees are compliant:
• ServSafe certificates
• Employee handbook & policies acknowledgments up to date
• Sexual Harassment training
• Supporting the SM to make sure the retail store has everything it needs to run smoothly including but not limited to:
• All matcha and coffee needs
• All paper goods and take out packaging needs (pastry boxes, bags, cold and hot cups, lids, straws, napkins, etc.)
• All marketing material needs (postcards, stickers)
• All Milk needs (soy milk, oat milk, whole milk, etc.)
• And more.
• Making sure pastries are in perfect condition and conveying to the team if pastries need to be warmed up or handled differently.
• Knowing how to troubleshoot and exhaust all options when issues arise with point of sale, wifi and internet, power outages, pastry deliveries, and more.
• Clear emergency plans to ensure the retail team and customers stay safe and informed at all times.
• Clearly closing the loop and tie loose ends for orders, arrival or orders, and troubleshooting any issues with any items ordered or delivered.
• Making sure the opening and closing of stores are properly completed.

CANDIDATE REQUIREMENTS:

• Two or more years’ experience in managerial or administrative preferably in food service, finance, and and back of house operations
• Must have a valid food handlers card.
• Must be able to regularly lift 20-50 pounds and understand safety cues to do so
• Must be able to work Saturdays and Sundays regularly
• Be very comfortable with training and working with people in a leadership setting
• Friendly, collaborative, upbeat work style with a can-do attitude, ready to learn and grow consistently, never stagnant
• Decisive, critical thinker and not afraid to ask questions respectfully and kindly
• Must be a self-starter and manage own time efficiently, work cleanly and not leave tasks leftovers for others to clean up.
• Understands the importance of frequent reporting and over communication!
• Truly wonderful communication skills, both oral and written, with the ability to build relationships with customers, supervisors, and team members.
• Strong organizational skills with the ability to work in both a team environment and independently and understands the importance of prioritizing one’s tasks and times in a timely manner.
• Must have strong email communication skills and be comfortable with effectively communicating ideas and information.
• A very strong understanding of our company values and ethos and be able to embody and exemplify those values and principles at all times.

Hours & Compensation:

Full-time hourly position based on business needs, Saturday & Sunday availability is a must. Compensation range $23-$25 per hour based on experience and past performance if applicable and includes company tip pool. Merit based salary increase is considered at the 6 month review period and then annually thereafter.

Benefits:

Third Culture is growing by leaps and bounds, and as such, so do our benefits including medical and dental benefits through Kaiser, Savings plan through CalSavers, yoga and wellness benefits, job-related education assistance programs, and tenure bonuses.

Day to day benefits include free parking on site, free specialty beverages and free pastries for self consumption while working, and generous employee discount. Supportive work environment that encourages work/life/family balance and allows for casual dress in a contemporary food service space.

THE THIRD CULTURE ETHOS

Principles

At Third Culture, we lead by these three guiding principles-

· We lead with Heart

We make our intentions clear to those around us.

· We lead with Kindness

We show kindness and are considerate of others in every moment.

· We lead with Integrity

We know right from wrong and are proud of every decision we make.

These three guiding principles are non-negotiables at Third Culture. They act as lighthouses during foggy or stormy weather, meaning they are not just how we guide ourselves everyday but more importantly what we turn to when faced with difficulties or difficult decisions. We practice these three principles not only when we’re watched or come with consequences, but in every moment of every day. At Third Culture, we breathe these three principles and are leaders in our communities. The Mission

To make everyone feel like they are stepping into our Third Culture home.

· We are engaging, friendly, personable, genuine, and kind.

· We greet everyone with a wave and a smile.

· We ask everyone how they’re doing.

· We accommodate where we can, and explain clearly where we cannot.

· We lead with questions, never assumptions when faced with a problem.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Walnut Creek, CA 94596: Relocate before starting work (Required)

Work Location: In person