1 Director of Rooms Job in Los Angeles, CA
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Director of Rooms
$50k-77k (estimate)
Full Time | Accommodations
3 Months Ago
Luxe Hotels is Hiring a Director of Rooms Near Los Angeles, CA
Luxe Sunset Boulevard Hotel is a AAA Four Diamond hotel! We are the ONLY AAA Four Diamond hotel in our competitive set and the only one near Brentwood and Bel-Air.
The Luxe Sunset Blvd Hotel is currently looking to add a Director of Rooms :to our team. When you join the Luxe family, you are joining a world of possibility!
A boutique retreat in the heart of Los Angeles, Luxe Sunset Boulevard hotel provides an oasis of elegance and style by welcoming guests to one of the most distinguished addresses in all of California. Luxe Sunset Boulevard Hotel is a stunning property at the crossroads of Brentwood and Bel-Air. Located within minutes of UCLA, the Getty Museum, and Skirball Cultural Center, our convenient location makes it easy to access the best of LA.
Department: :Operations
Accountable To: :Ownership
Status: :Exempt
Rate: $93,000 - $102,500 (Employer est.):
Primary Objective:
Maximize hotel revenue and customer satisfaction by revenue management and leading the Front Office, Housekeeping and Maintenance departments in accordance with the standards of the Luxe Sunset Boulevard Hotel.
Areas of Accountability:
Adheres to company policies and procedures. At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public. Qualifications:
The Luxe Sunset Blvd Hotel is currently looking to add a Director of Rooms :to our team. When you join the Luxe family, you are joining a world of possibility!
A boutique retreat in the heart of Los Angeles, Luxe Sunset Boulevard hotel provides an oasis of elegance and style by welcoming guests to one of the most distinguished addresses in all of California. Luxe Sunset Boulevard Hotel is a stunning property at the crossroads of Brentwood and Bel-Air. Located within minutes of UCLA, the Getty Museum, and Skirball Cultural Center, our convenient location makes it easy to access the best of LA.
Department: :Operations
Accountable To: :Ownership
Status: :Exempt
Rate: $93,000 - $102,500 (Employer est.):
Primary Objective:
Maximize hotel revenue and customer satisfaction by revenue management and leading the Front Office, Housekeeping and Maintenance departments in accordance with the standards of the Luxe Sunset Boulevard Hotel.
Areas of Accountability:
- The Director of Rooms will be tasked with executing programs designed to meet performance metrics linked to revenue generation and create programs designed to increase excellence in experience and service
- He/she will be able to continue a culture of hospitality in line with Luxe standards
- Manage day to day rooms operations to ensure exceptional guest service and experience
- Manage day to day rooms operations to ensure exceptional cleanliness standards are met
- Manage the rooms departments including the Front Office, Housekeeping/Services, Maintenance to maximize revenues.
- Work closely with rooms department managers to control costs
- Hold pre-shift meetings with rooms management teams
- Prepare daily activities and review any variations with management and staff
- Set expectations to staff and how them accountable
- Ensure shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy
- Communicate daily with department managers and MOD and pass on pertinent information
- Consistently monitor the performance of associates on an on-going basis and provide feedback
- Reward, discipline and document associate performance and provide timely counseling
- Address associate complaints and resolve problems
- Supervise the staff and handle any associate situation
- Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff
- Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates
- Ensure staff is properly groomed and uniformed at all times
- Ensure work area cleanliness is maintained at all times
- Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel
- Maintain close control and inventory of uniforms, supplies, and equipment
- Prepare and post weekly schedules in accordance to guest needs and staff availability
- Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department
- Ensure Service Excellence Standards are in place
- Maintain a complete and accurate set of logs
- Prepare and submit accident or injury reports when needed
- Be a Team Player and encourage the teamwork attitude among staff
- Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner
- Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws
- Plan, assign and direct work of associates
- Prepare payroll
- Promote open channels of communication between all hotel departments
- Assist in safety and maintenance by tracking items in GXP for relevant department
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
- Attends work as scheduled.
- Follows hotel’s dress and grooming standards.
- Minimizes safety hazards by following all safety rules and procedures.
- High School Diploma or equivalent
- Must have 5 years varied management experience in the hospitality industry
- Bachelor’s degree or equivalent combination of education and experience; 5 year(s): Hotel Experience
- Training
- Teamwork
- Problem Solving
- Multi-Tasking
- Customer Service
- Critical Thinking
- Conflict Resolution
- Leader: Inspires teammates to follow them
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Pushing/Pulling: Average weight 30lbs constantly
- Lifting/Carrying: Average weight 30lbs constantly
- Standing/Walking: Occasionally. Sitting the majority of scheduled shift
- Kneeling/Crawling: Occasionally. Completing tasks throughout the hotel
- Reaching: Occasionally
Luxe Hotels is proud to be an Equal Opportunity Employer.
About Luxe Hotels::
The Luxe independent hotel group is a privately held company, headquartered in Los Angeles, California, boasting a portfolio of luxurious boutique hotels, resorts and inns located around the world.
Although Luxe is the brand name of our Hotels, “Luxe” is really an experience, built around ideals of timeless hospitality, innovative services and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Every person that enters our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world!
With this in mind, we seek employees who share our values and who desire to deliver a gracious guest experience with sincere commitment. We accomplish this by making our guests feel cared-for and known, when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded. Meeting their needs is only the beginning of what we do to make them feel like they belong.
The Luxe independent hotel group is a privately held company, headquartered in Los Angeles, California, boasting a portfolio of luxurious boutique hotels, resorts and inns located around the world.
Although Luxe is the brand name of our Hotels, “Luxe” is really an experience, built around ideals of timeless hospitality, innovative services and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Every person that enters our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world!
With this in mind, we seek employees who share our values and who desire to deliver a gracious guest experience with sincere commitment. We accomplish this by making our guests feel cared-for and known, when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded. Meeting their needs is only the beginning of what we do to make them feel like they belong.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Accommodations
SALARY
$50k-77k (estimate)
POST DATE
02/14/2024
EXPIRATION DATE
06/07/2024
WEBSITE
luxehotels.com
HEADQUARTERS
BEVERLY HILLS, CA
SIZE
100 - 200
TYPE
Private
CEO
NELLY FERNANDEZ
REVENUE
$5M - $10M
INDUSTRY
Accommodations
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