POSITION SUMMARY

The Case Manager Assistant will provide case management support and work closely with Case Managers and employment team to support clients receiving services within resettlement and placement, and Matching Grant and state funded employment programs. The objective of the Case Manager Assistant is to ease the transition, empower the refugee, and put programs" participants on the path to self-sufficiency.

ESSENTIAL FUNCTIONS

• Assist Case Managers with the completion of all core services mandated through the Department of State Cooperative Agreement within allocated timeframes.
• Provide extended case management and support services to clients enrolled in the Matching Grant program
• Assist in the collection of data for reports, such as MG-5s.
• Complete all forms as required.
• Maintain accurate record of all services provided through detailed and complete case notes.
• Make referrals as appropriate.
• Work as part of the program team and participate in staff meetings and in-service trainings.
• Other duties as assigned.

Qualifications:

Competency Statement(s)

• Empowerment - Facilitator in building the capacity of our clients, staff and organization
• Inclusion - Shows respect and sensitivity for cultural differences while promoting a harassment-free environment.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Respect - Highest regard to the dignity of the whole person, and for the opinions, circumstances and feelings of all stakeholders.
• Quality - Up hold the highest standards, through the demonstration of accuracy and thoroughness, and is accountable to all stakeholders.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Professionalism - Accepts responsibility for own actions and engages in respectful behavior at all times.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

SKILLS & ABILITIES

Education:

• Associate's Degree (two year college or technical school) or Work Equivalent, Field of Study: human services
• Bachelor's Degree (four year college or technical school) Preferred, Field of
• Study: social work, or human services

Experience:

• 1 plus years of experience in resettling refugees; case management

Computer Skills:

• Basic experience with hardware - navigation, saving functions and the Internet,
• Basic experience with software - Microsoft Office, data entry systems,
• Basic experience with time clocks and HRIS tools.

Other Requirements:

• Attention to detail and accuracy;
• Fluency in one or more of the following languages –Arabic, French, Burmese, or Nepalese
• Language preferred;
• Ability to work in a diverse environment.
• Ability to drive passenger vans

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)

Physical Demands

• Stand O
• Walk O
• Sit F
• Manually Manipulate O
• Reach Outward O
• Reach Above Shoulder O
• Climb O
• Crawl N
• Squat or Kneel O
• Bend O
• Grasp O
• Speak F

Lift/Carry

• 10 lbs or less F
• 11 -20 lbs F
• 21 – 50 lbs N
• 51 – 100 lbs N
• Over 100 lbs N

Push/Pull

• 12 lbs or less O
• 13 – 25 lbs N
• 26 - 40 lbs N
• 41 – 100 lbs N

Other Physical Requirements

• Vision (Near, Distance, Peripheral)
• Sense of Sound - engaging in conversation; listening to traffic
• Sense of Smell

WORK ENVIRONMENT

Generally work is performed in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. Work extensively outside, getting in and out of vehicles.

Lutheran Social Services of the National Capital Area does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, or military service.