POSITION: Assistant Shelter Director

REPORTS TO: Shelter Director – Vanguard House

LOCATION: Sanctuary Facility

CLASSIFICATION: Full Time

EXEMPT/NONEXEMPT: Exempt

SALARY: $90,000 Annually

GENERAL DESCRIPTION:

The Assistant Shelter Director provides leadership, supervision, and training to on-site social service staff. The Assistant Shelter Director also serves as the liaison between the clients, Director of Social Services and Shelter Director.

This is a 24-hour program. The Assistant Shelter Director is classified as an essential worker, and as such accepts responsibility for the completion of their critical services to clients, on site, even during times of emergency. These include, but are not limited to, emergencies caused by weather, nationwide pandemics, civil unrest, and domestic threat.

MAJOR DUTIES AND RESPONSIBLITIES:

• Provides leadership, guidance and administrative supervision to social service staff.
• Provides weekly one-on-one supervision for social services staff.
• Conducts case conferences; resolves client issues.
• Reviews service plans, program notes, and other client documentation to ensure comprehensiveness and compliance with funder, regulatory and LSSNY requirements. Signs off on final documents prior to filing in client charts.
• Audits client records to ensure compliance with funder, regulatory and LSSNY requirements.
• Conducts regular staff meetings.
• Provides training to social services staff.
• Provides ongoing feedback and annual job performance evaluations to case managers and other members of the social service team.
• Supervises incident reporting; strategizes follow-up with social services team.
• Conducts client assessment and crisis intervention.
• Supervises interns assisting with social services work.
• Prepares monthly reports (including statistics and other data) for program funding sources.
• Assists Shelter Director with annual reports.
• Approves timecards and changes in staff schedules, monitors attendance of social service staff.
• Works in conjunction with the Recreational Coordinator to create a monthly calendar of events and schedules group activities.
• Assists Shelter Director with Human Resource matters, including interviewing and hiring.
• Works with Shelter Director and Administrative Assistant to coordinate the ordering of office supply orders; may handle petty cash custodial duties and other administrative tasks if needed.
• Serves as on-site liaison for clients.
• Develops and maintains relationships with community resources.
• Assists with other duties assigned by the Shelter Director and other functions related to the program.
• Fills in for missing and/or vacant staff in the performance of important duties towards clients.
• On call 24 hours/day, 7 days/week.
• Adheres to confidentiality protocols outlined by the agency.
• Represents Lutheran Social Service of New York’s mission and values; upholds agency Code of Conduct and other policies and procedures.
• Demonstrates commitment to social justice and promotes equity by identifying and removing barriers, facilitating learning, cultivating community, and empowering others.

SUPERVISES:

• Director of Social Services
• Interns

QUALIFICATIONS

EDUCATION:

• Master of Social Work (Licensed preferred)

EXPERIENCE:

· Minimum of 2 years as a supervisor in the field of social services preferred.

• Working experience with individuals and knowledge of issues related to immigration, asylum seekers, homelessness, HIV, substance abuse, mental illness, entitlements, and domestic violence.

SKILLS & ABILITIES:

• Strong leadership/team building/coaching skills.
• Excellent clinical skills.
• Strong writing and speaking skills.
• Excellent administrative skills; highly organized and detail oriented.
• Strong time management; able to handle multiple tasks and assignments at once.
• Working knowledge of Microsoft Office (Word and Excel).
• Bilingual (Spanish) required.
• Sensitive to intersectionality, different cultures, housing equality and a demonstrated ability to work within a social/racial justice framework.
• Knowledge of CARES system a plus.

OTHER REQUIREMENTS:

• Crisis intervention skills.
• Familiarity with Health Insurance Portability and Accountability Act (HIPAA).

Job Type: Full-time

Pay: $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Long Island City, NY 11101: Relocate before starting work (Required)

Work Location: In person