Case Manager Reception and PlacementPOSITION SUMMARY: The Reception and Placement (R&P) Case Manager provides directservices to refugees to help them resettle and integrate into their new community. This roleinvolves providing resources and support to help refugees achieve self-sufficiency.ESSENTIAL JOB FUNCTIONS:● Maintain case management for refugee clients in accordance with state and federalfunded contracts● Develop strengths-based service plans with clients to identify barriers to self-sufficiencyand outline the necessary steps to overcome these barriers● Provide direct services to assist clients in problem solving● Connect clients with community networks and support systems to ensure their long-termintegration into the community (this may include working closely with volunteers who aresupporting clients)● Provide transportation for clients, including scheduling medical transportation orensuring clients understands and has access to public transportation, to attend requiredappointments and ensure that language access is provided at these appointments● Ensure that clients are being served in a linguistically and culturally appropriate mannerand provide education and advocacy when necessary● Keep in regular contact with active cases per contractual requirements, including home-visits, office meetings, community orientation, and phone calls● Maintain organized case files, complete accurate progress notes for all servicesprovided, submit necessary reports in a timely manner, and keep shared tracking formsup to date● Coordinate needed services through referrals to refugee service providers including theHealth Department, Employment Services, Social Security, DSHS and ESL providers● Maintain compliance with all relevant program/department requirements, including andnot limited to adhering to all record-keeping and reporting requirements.● Model and encourage direct, professional communication among staff members andfacilitate development of a positive staff support network.● Demonstrate awareness and sensitivity in the delivery of client services as it relates tothe cultural and socioeconomic characteristics of the populations served.● Other duties as assigned.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/orability required. Education and/or Experience: Two years of related case management work experience Credentials: n/aGeneral Knowledge, Skills and Abilities: Ability to work well under pressure and workeffectively in a multicultural setting, demonstrating excellent organizational skills andinterpersonal skills. General experience with Google Suite and Microsoft Office.Transportation: This position requires reliable transportation for business purposes, such asbetween work locations and community settings. This position is responsible for driving clientsin a personal and/or agency rental.Language Skills: Excellent communication skills with the ability to read, write, and speak inEnglish.Clearance: Standard LCSNW criminal clearance, including national sex offender. Motor vehiclerecords, valid driver’s license and auto insurance.The Perks: We offer a full benefits package with options for medical, dental, pharmaceutical and vision coverage; employer-paid short and long-term disability, as well as life insurance. Vacation includes up to 2 weeks in the first year, with an increase up to 3 weeks in the second year (based on hours worked). Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year. A 403(b) Retirement plan, with employer matching after meeting eligibility requirements. Our Employee Assistance Program (EAP) is designed to help and support you. LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.