SALARY RANGE: $100,000-$110,000

WHO WE ARE:

Taking a cue from our name, Luma brings a bright, fresh, innovative approach to the contemporary lifestyle hotel scene, in the epicenter of NYC. Nestled between corporate giants and the vibrant Times Square entertainment hub, LUMA stands tall at 30 floors, above West 41st Street. Situated in the lively Bryant Park vicinity, our location influences every aspect of our operation. Illustrating our focus on tech-savvy amenities, modern design, and intuitive service that appeals to our guests seeking comfort and productivity, whether they are traveling for business or leisure. Centrally positioned, we link our guests through the city and connect you with like-minded brands through strategic partnerships. With our independent mindset, LUMA shines as a pioneer in the realm of forward-looking hospitality.

Being affiliated with a hotel that ranks in the Top 10% worldwide and holds a Top 5 position on TripAdvisor, we can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions.

Providing employees with valuable experience and skills-building that will enhance their professional growth and propel their career development. The high standards set by the hotel to maintain its top ranking also translates into comprehensive training and excellent development opportunities for staff members. Additionally, working at a worldly renowned hotel can offer incredible exposure through networking opportunities with a diverse clientele, and the chance to work with a team of talented individuals who are passionate about hospitality. Overall, being committed with a thriving hotel can be a fulfilling and rewarding experience for anyone seeking a robust and dynamic environment.

THE ROLE:

Responsible for the operation, repair and maintenance of all buildings, machinery and equipment of the property. Responsible for all aspects of the Engineering department to include the proper operation, maintenance and repair of all HVAC, refrigeration, plumbing, electrical, irrigation, life safety, electrical and mechanical equipment/systems. Manage, coordinate and monitor all guest rooms and public spaces, equipment, and PM programs to ensure the reliability, safety, and comfort of all staff, guest, and residents. Supervise, train and manage all Engineering staff.

WHAT YOU'LL DO:

• Hold a pre-shift meeting with staff prior to reporting to stations.
• Be prepared for each daily activity and review any variations with management and staff.
• Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
• Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
• Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems. 
• Supervise the staff and handle any associate situation.
• Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
• Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.
• Ensure staff is properly groomed and uniformed at all times.
• Ensure work area cleanliness is maintained at all times.
• Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
• Maintain close control and inventory of supplies and equipment.
• Prepare and post weekly schedules in accordance to guest needs and staff availability.
• Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure SOP are in place and followed.
• Maintain a complete and accurate set of logs.
• Prepare and submit accident or injury reports when needed.
• Be a Team Player and encourage the teamwork attitude among staff.
• Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
• Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
• Plan, assign and direct work of associates.
• Prepare payroll.
• Promote open channels of communication between all hotel departments.

WHAT WE LOOK FOR:

• Must have 5 years maintenance experience.
• Must have 2 years supervisory experience in a similar property of similar caliber.
• Birchstreet experience preferred.
• ALICE experience preferred.
• Inncom Experience preferred.
• Bachelor’s degree preferred or equivalent combination of education and experience.
• FLSD Required .

LUMA Hotel Times Square is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 646-952-6025 or email Zunachy Garcia at zunachy.garcia@lumahotels.com to let us know the nature of your request.