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Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Lucid’s Customer Success Team plays a central role at Lucid Software, ensuring that all our customers are able to maximize the value they obtain through adoption of our products. The Customer Success Specialists form an operational team that uses both direct customer interactions as well as scalable solutions to engage with our global customers.
The Customer Success Specialist works as part of a strategic team to drive our customers' success in the most efficient ways possible. They strive to continually optimize Lucid's customer experience at scale and engage with customers based on customers' explicit and implicit needs. The majority of our communication is done over email, but Customer Success Specialists are expected to be comfortable representing Lucid over a screen share or phone call as needed to help our customers succeed. They should also be confident in representing Lucid and helping strategic users and administrators critical to Lucid's customers environment and usage. Understanding the core Lucid business strategy and enabling that strategy through our daily work is key to our team’s success. Our team requires the highest level of teamwork and trust to achieve our organizational goals.
Responsibilities:
Requirements:
Preferred Qualifications:
If you’d like to confirm job application information found on other hiring websites, please contact us directly at: talentacquisition@lucid.co
#LI-KB1
Full Time
IT Outsourcing & Consulting
$60k-76k (estimate)
03/24/2024
04/15/2024
lucid.co
SOUTH JORDAN, UT
200 - 500
2010
Private
KARL SUN
$50M - $200M
IT Outsourcing & Consulting
Lucid is a Utah-based visual collaboration platform that offers solutions such as intelligent diagramming, whiteboarding and cloud visualization for organizations.
If you are interested in becoming a Customer Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Specialist job description and responsibilities
Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.
03/23/2022: Springfield, OH
Build relationships with executive decision-makers.
01/21/2022: Champaign, IL
Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
03/27/2022: High Point, NC
Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
03/10/2022: Las Vegas, NV
Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
01/24/2022: Bloomington, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Specialist jobs
Develop a customer success strategy.
02/08/2022: Pierre, SD
Build customer loyalty through feedback.
04/04/2022: Savannah, GA
Enterprise account management experience.
02/20/2022: Portsmouth, NH
Experience working with SaaS products.
01/19/2022: Boulder, CO
Experience managing accounts for a product that solves complex problems across many business units.
03/24/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Success Specialist.