Service Manager PE

Luby Equipment is a family-owned company that has been in business for over 45 years and is one of the leading providers of Heavy Equipment, Service, Rentals and Parts in the industry. The company has grown to three divisions, construction, power generation, and oilfield division located in Missouri, Illinois, and West Virginia. Our company mission that has led to our continued growth and success for more than four decades is: Equipment is Our Product and Service is Our Business. Are you ready to join our growing team?

Summary: The Service Manager will support the branch’s service technicians, focus on maximizing productivity, ensure customer satisfaction, and guarantee all work orders are processed efficiently and correctly. This role will work closely with other branch personnel to ensure a seamless customer experience resulting in consistent growth along all lines of business. This position is for our Harrison, AR location.

Responsibilities:

• Coordinate the activities of the shop / field technicians throughout the day to maximize productivity.
• Evaluate performance of service technicians and identify skills training through regular coaching and online OEM training. This includes overseeing our manufacturer's training.
• Supervise the diagnosis and repair of customer, rental, and owned equipment to ensure work is performed safely and efficiently.
• Ensure work order documentation is completed and submitted in a timely matter. Proofread all technician write-ups from a customer's perspective.
• Optimizing the customer service experience by advising them on the course of action in repairs before, during, and after the work is completed. This includes handling all customer machine ready/pickup calls as well as up-selling.
• Proactively advise customers of upcoming parts and service needs.
• Open work orders, track labor and parts, dispatch technicians, close work orders.
• Answer all incoming service calls.
• Maximize the customer and dealership warranty reimbursement claims by collaborating with the warranty administrator and service technicians.
• Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.
• Open, maintain, and invoice rental contracts.
• Assist walk-in customers and callers with counter parts sales and technical support, which may include preparing and processing paperwork for parts transactions.
• Process customer payments via credit card, check or cash.
• Oversee daily operations of the branch office.

Qualifications

• Proven work experience in a supervisory role.
• Extensive knowledge of construction equipment with an advanced understanding of schematics and diagrams.
• Strong work ethic and team first mentality.
• Valid driver’s license with acceptable driving record.
• High school degree; 3-5 years of experience repairing and maintaining equipment.

Benefits:

Luby Equipment offers a competitive compensation and benefits package to include:

• Medical
• Deductible Reimbursement Plan
• Dental / Vision Insurance
• Flexible Spending Account
• Paid Vacation and Sick Time
• 401(k) Matching
• Life Insurance

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.