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About us
We are a well known insurance agency for the Vietnamese community in Seattle Metro area, representing State Farm, the # 1 Property & Casualty insurance company in the US.
Overview:
We are seeking bilingual individuals in Vietnamese to join our team as a Client Relations Representative. As a member of our team, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients. This is an excellent opportunity for someone who enjoys interacting with customers and has a passion for delivering exceptional service.
Responsibilities:
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Communicate effectively in English and Vietnamese, both verbally and in writing to assist our Vietnamese-speaking customers
- Provide exceptional customer service by actively listening to customers' needs and offering appropriate solutions
- Upsell products and services to maximize sales opportunities
- Accurately enter customer information and interactions into the database
- Maintain a high level of phone etiquette to ensure positive customer experiences
Experience:
- Previous experience in office environment or customer service is preferred
- Strong communication skills, both verbal and written
- Ability to effectively communicate in English and Vietnamese
- Experience in sales or upselling is a plus
- Proficient in data entry and computer skills
Benefits:
- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career advancement within the company
If you are a motivated individual with excellent communication skills and a passion for providing outstanding customer service, we would love to hear from you. Apply today to join our team as a Customer Relations Representative!
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
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Work Location: Hybrid remote in Seattle, WA 98118
Full Time
$58k-75k (estimate)
04/24/2024
08/21/2024
The job skills required for Client Relations Representative include Customer Service, Products and Services, Communication Skills, Customer Satisfaction, Data Entry, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Relations Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Relations Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Relations Representative positions, which can be used as a reference in future career path planning. As a Client Relations Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Relations Representative. You can explore the career advancement for a Client Relations Representative below and select your interested title to get hiring information.