We’re looking for talented Individuals who are knowledgeable in the serialization track and trace space, mainly for the pharmaceutical industry although the food and beverage industries are also highly desirable. 

This is a very collaborative and inclusive work environment where individuals with strong aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. Our enterprise solution is deployed as a SaaS application and integrates with multiple trading partner systems.

Key Responsibilities

• Managing and executing complex project implementation tasks across multiple projects and customers
• Driving discussions with customers to identify their business use cases for their track and trace requirements; 
• Providing training for customers regarding our traceability software, GS1 compliance, compliance reporting for various countries and agencies
• Walking through various configuration requirements to be sure trading partner connections are properly mapped and properly tested
• Generating change control documents and deployment plans; and fielding general questions about serialization, traceability, and compliance.

• The most successful person in this role will be resourceful & innovative in removing barriers and seeking resolutions; will be able to successfully multi-task and keep themselves on-task; know when to escalate potential issues before they become a customer problem and how to de-escalate critical issues and communicate effectively.

• Other Duties: 

• Rapidly develop an understanding of the LSPedia solution and architecture and learn to configure various features of the application. Must collaborate across Professional Services and other key areas such as Engineering and Operations. Engages the client and is able to explain applications and functions in an easy- to-understand manner.
• Some travel may be required. May need to visit clients & their trading partners.
• Must be able to spend time interfacing with counterparts and team members from customers and their partners.

Personal Characteristics:

• Demonstrates leadership, organization and equally strong work ethic whether on-site or remote.

• Demonstrated ability to interact with clients and handle multiple highly complex tasks and actions. 
• Ability to build relationships and enhance cooperative working relationships.
• Excellent people coordination, collaboration skills and ability to get commitments and work done from people who don’t report to you.
• Adept at conflict resolution, managing challenging situations, and rapidly resolving or de-escalating situations.
• Ability to work in a dynamic environment in which the requirements are not always well defined or requirements and priorities could change with short notice.
• Approachable, builds trust with team members, and adept at collaboration and conflict resolution.
• Strong attention to detail while maintaining sight of the “big picture”.
• At ease in a dynamic environment that is not always well defined and may have changing priorities.

Desired Skills & Experience

• At least 3 years of Serialization Track and Trace experience for the pharmaceutical or food and beverage industry is highly desirable.
• 3-5 years conducting IT or supply chain serialization projects and inherently knows how to develop and maintain core project artifacts such as the project plan and schedule, the RAID list, testing and deployment plans, and communications.
• Must understand the concepts of the DSCSA traceability mandates and is comfortable answering questions about traceability compliance requirements.
• Technical predisposition through prior positions in IT (Engineering, Network Services, System Configuration, middleware support, or other hands-on technical roles) is required.
• Professional presentation, communications and documentation skills are required.
• Knowledge of integration technologies including communication protocols (e.g. web services, SoapUI, POSTMAN, AS2, FTP/SFTP/FTPS, HTTP/HTTPS, etc.) and message/file data formats (e.g. XML, JSON, EDI, CSV, IDoc, HL7, etc.) is desirable.
• Experience in supply chain processes, pharmaceutical manufacturing; validation of computer software, global serialization efforts, are a major plus for the applicant.
• Able to learn complex system configurations and how they influence the application responses. 
• Uses and regularly updates project plans and tracking sheets with reliable target dates and deliverables.
• Effectively communicate project risks and trade-offs to the Client. Can engage other technical resources to complete project milestones and escalate issues as needed.