About LSI

LSI is an employee-owned company and employs dynamic teams of professionals – people with the finest technical expertise, a level of passionate creativity, and a truly visionary outlook who deliver innovative training solutions that exceed our customer’s expectations. Everyone at LSI has a personal stake in our success.

LSI has over 400 training and training support experts, engineers, and craftsmen on staff who develop state-of-the-art high-fidelity training devices, complex computer-based, highly interactive distributed learning products, and comprehensive, dynamic technical publications. LSI employee-owners collaborate to deliver training products and services for a myriad of programs and customers, using leading edge technology and proven processes.

Apply: https://www.lsijax.com/careers/

General Summary

The Desktop Support Technician I provides technical support to end-users regarding computer hardware, software, telephony and audio/video troubleshooting and optimal set-up of equipment for software, hardware, and network use.

Essential Job Functions

• Provides support for audio and video conference infrastructure.
• Provides support for printing/scanning/faxing infrastructure.
• Provides support for phone system infrastructure.
• Provides support for cellphone infrastructure.
• Monitors and responds quickly and effectively to requests received through the IT Service Desk.
• Monitors Service Desk for tickets assigned to the queue.
• Provides helpdesk support and resolves problems to the end user’s satisfaction always using the Help Desk tracking software and escalating issues to next level as needed.
• Modifies configurations, utilities, software default settings, etc. for the local workstation.
• Installs, tests, and configures new workstations and or laptops, peripheral equipment, and software.
• Manages PC setup and deployment for new employees using standard hardware, images, and software.
• Keeps all IT hardware and assets inventory updated making it possible to identify who has what at any moment.
• Perform other duties as required.
• Must be capable of safely handling government-furnished equipment and materials.
• Must be available to work a standard weekly schedule with overtime as required.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Must possess a working knowledge of PC hardware components and configurations.
• Experience with troubleshooting and repairing desktop and laptop hardware.
• Working knowledge of the Microsoft Office suite of products.
• Good understanding of Microsoft Windows desktop operating systems (7/10) in an Active Directory environment.
• Knowledge of Microsoft Active Directory.
• General understanding of networking and the server/client model, to troubleshoot client-side connectivity issues.
• Must be capable of learning and troubleshooting various software programs as needed.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Must be able to obtain a Security Clearance as required by the contract.

Education and Experience

• Associates degree in a related field or equivalent experience.
• One (1) year related experience.
• Certified as DoD IAT level 1 (Within 6 months of hire).