Ever wonder who's behind those meals served at 30,000 feet? LSG Sky Chefs has been dominating the skies for over 75 years, providing top-notch onboard products and services to airlines around the globe. From in-flight meals to entertainment, we've got it all covered.

At LSG Sky Chefs, we are dedicated to ensuring the highest quality standards in everything we do. That's why we are currently seeking a passionate and experienced Quality Manager to join our team.

As the Quality Manager, you'll be responsible for implementing, auditing, assessing, and training quality systems within our facility. That means you'll be the one ensuring that our airline catering, in-flight equipment and logistics, and onboard service and retail are top-notch.

How You'll Make a Difference:

• Implement, audit, assess, and train quality systems
• Provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory, and quality evaluations
• Track performance and monitor facility progress objectively weekly based on internal key indicators required by the organization, regulatory agencies, and customers
• Conduct monthly HACCP audits and assess HACCP program compliance by reviewing and analyzing weekly HACCP logs and management checklists to determine consistent fulfillment of required HACCP standard operating
• Support leadership with inspection readiness, and, coach the team before, during and after all external quality, food safety, and sanitation inspections
• Supervise delivery and quality assurance of pest control, contract services, and supplies
• Conduct local vendor audits
• Research and respond to all alleged food-borne incidents
• Monitor routine microbiological testing program
• Implement tools to promote internalization and standardization of quality, food safety, and sanitation process
• Ensure compliance with customer specifications and quality standards (e.g. Food and Drug Administration (FDA), United States Department of Agriculture (USDA), HACCP, etc) and follow up with corrective actions if necessary
• Ensure the kitchen exceeds customer and internal standards
• Maintain and utilize quality system processes and procedures to impact customer quality
• Perform and document periodical and random checks on products and services to ensure quality standards are met
• Analyze and reply to quality issues reported by customers
• Investigate all food safety incidences, food poisoning etc. and initiate appropriate action and reporting

Quality Reporting

• Monitor and prepare reports for the quality management system
• Collect and monitor all quality documents (e.g. Chef Table, portion control, equipment handling, ramp-on time, and safety performance)
• Keep manuals and documentation updated and implement new procedures and rules

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate, and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company-sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee SafetyExperience and Skills

What you should have for this role:

• Bachelor’s degree or equivalent experience required
• In addition, three to five years experience in Quality
• Experience with compliance and regulatory audits
• Proven analytical and leadership skills
• Strong interpersonal and communication skills
• Ability to develop and lead others to obtain desired results
• Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA, and EPA regulations
• Excellent verbal, written, and organizational skills are required combined with an aptitude for multitasking
• Good knowledge of Microsoft Office and Windows-based computer applications

Job Type: Full-time

Pay: From $76,229.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What are you salary expectations?

Education:

• Bachelor's (Required)

Experience:

• Quality management: 3 years (Required)

Work Location: In person