LCM shows children they matter and exists to strengthen and support families. Be a part of a place where wonderful things happen daily!

VISITOR SERVICES MANAGER

Schedule:

Wednesday-Friday 8 am-5 pm, Saturdays from 9:00 am-5 pm, and Sundays from 11 am-5 pm.

Compensation:

$45,000-$50,000/yr.

Benefits:

Health, Dental, and Vision Insurance, Employer-paid life insurance, voluntary benefits (Short-Term Disability, Accident, Critical Care with Cancer, and Hospital Indemnity), Employer-paid employee Assistance Program, Vacation, Sick Time, and Personal Days, Paid Holidays, Paid Parental Leave, 403 (b), party room and after-hours event rental privilege, LCM Membership, discounts for LCM Camp, Acorn Café, and the Gift Shop.

Reports to

Museum Experience Director

Job Summary

The Visitor Services Manager oversees the operations of the front desk including the Point of Sale (POS) system as well as sales for memberships, admissions, birthdays, and field trips. This position is also responsible for ensuring the quality of the visitor experience in the Welcome Deck/Ramp and Front Porch, Front Desk and Lobby, Talk & Play Center areas, and for all birthdays, and field trips.

Supervisory Responsibilities

• Recruit, onboard, train, and coach the Visitor Services Associates and Group Experience Supervisor.
• Conduct timely performance management.

Responsibilities and Duties

• Promote the culture and brand of LCM.

• Project a positive image of the organization to employees, volunteers, guests, and the community.
• Model effective leadership and communication skills.
• Take a solution-oriented approach to problems and demonstrate effective problem-solving of employee issues.
• Develop sales strategies and meet sales goals for memberships, admissions, birthdays, and field trips.
• Collaborate with the Group Experience Supervisors on a continual process improvement plan for the birthday party and field trip visitor experience.
• Ensure efficacy in all functions and transactions of the visitor’s experience.
• Problem-solve customer service issues.
• Manage and direct the flow of guests entering the museum to purchase a ticket or check in as a member; make sure flow is efficient and make decisions on when to adjust.
• Oversee Visitor Services Associate scheduling.
• Communicate museum events and information to Visitor Services team.
• Provide support at the Front Desk and with the POS system.
• Manage the safety and security of the front building area.
• Act as a VSA as needed.
• Provide POS troubleshooting and guidance to VSAs.
• Run POS reports.
• Oversee cash flow and daily balancing of the register.
• Maintain each register bank and report discrepancies to the CFO.
• Coordinate with the Museum Experience Manager, Group Experience Supervisor, and the Volunteer Manager.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s Degree
• At least 3 years of supervisory experience
• Excellent leadership, customer service, interpersonal, communication, organizational, analytical, multitasking, problem-solving, and decision-making skills
• Proficient in MS Office 365 Suite and POS Systems

TO APPLY

To apply, please submit your resume and a cover letter to Mary Conly Hammons. Thank you for your interest in the Louisiana Children’s Museum.

The Louisiana Children’s Museum is committed to a diverse and inclusive workplace, representative of the people we serve. We believe a diverse and inclusive workplace helps Louisiana Children’s Museum foster its innovative culture of creativity and play. Louisiana Children’s Museum encourages all applicants to apply. Louisiana Children’s Museum is an equal opportunity employer. Applicants will not be discriminated against because of their diverse voices, perspectives and background; because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate.