The Guest Service Manager directs and controls operation of the front office and coordinates activities to obtain optimal room occupancy, revenue and guest satisfaction. The Guest Service Manager oversees all activities in the front office to ensure high guest service standards are met, as well as accuracy in all phases of the operation. Core Responsibilities. . Anticipate guest needs, respond promptly and acknowledge all guests, maintaining posi...
The Bell Attendant manages, administers, directs and controls the smooth, friendly and efficient operation of the bell stand, to ensure that the guests’ needs are handled promptly, efficiently and courteously. They maintain the valet zone and know the local restaurants and events to assist guests. Core Responsibilities. . Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to ...
The Laundry Attendant is responsible for the quality of the hotel linen supply by ensuring cleanliness according to company procedures and at a level that meets or exceeds company standards. Core Responsibilities. . Sort, weigh, wash, dry, iron, fold and stock guest room and Food & Beverage linen (meeting spaces). . Know and follow the operating functions of all equipment, reporting any damage, hazards, or defective equipment to a Team Leader. . ...
The Front Desk Agent works to efficiently check guests in and out of the hotel in a professional and friendly manner with cheerful smart service ensuring guest satisfaction. . Core Responsibilities. . Anticipate guest needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. . Greet and comm...
