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Computer and Systems Support Analyst
$58k-72k (estimate)
Full Time | Business Services
1 Month Ago
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Los Angeles Superior Court is Hiring a Computer and Systems Support Analyst Near Los Angeles, CA
Position Description
POSITION TITLE: COMPUTER AND SYSTEMS SUPPORT ANALYST
SALARY: $6,723.55 - $8,352.55 Monthly
$80,682.60 - $100,230.60 Annually
WORK LOCATION: Various positions are available throughout LA County
FILING PERIOD: 3/1/2024 - 3/22/2024
EXAM NUMBER: R9825H
RECRUITMENT TYPE: Open Competitive Job Opportunity
ABOUT THE COURT
Los Angeles Superior Court is the largest unified trial court in the United States. Its 580 judges and commissioners work in one of the 40 facilities within the Court's 12 judicial districts and are supported by more than 4,500 full-time Court employees. The Court has an annual budget of more than $1 billion. Located in Southern California, Los Angeles County is geographically one of the nation's largest counties, covering 4,084 square miles and, with over 10,400,000 residents, is also one of its most populous counties.
ABOUT THE POSITION
The Computer Systems and Support Analysts serve the Court by providing a variety of difficult and responsible services to assist the court in making effective use of computer hardware, standard and specialized software, peripheral equipment, devices, and other technology. Incumbents are expected to exercise sound judgment in carrying out responsibilities independently and with a detailed understanding of court information systems policies, procedures, and customer service issues.
For a detailed job description, please click here. Please note the requirements in the job description may vary from the requirements in the bulletin. Applicants must meet the requirements stated in this bulletin.
MINIMUM REQUIREMENTS:
To qualify, you must meet the following requirements at the time of application:
OPTION I: One year of experience at the level of a Computer Support Technician II* working for the Los Angeles Superior Court. *Experience at the level of Court Computer Support Technician II is defined as performing work in a comparable class with the same level of responsibility and requiring the same knowledge, skills, and abilities. Incumbents perform the full range of first and second-level problem analysis and resolution of help desk problem calls and workstation support duties; install, configure, test, and maintain user computer hardware and software.
OPTION II: Graduation from high school or G.E.D. equivalent -AND- Three years of progressively responsible experience in providing hardware, software, and network support.
Note: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.
DESIRABLE QUALIFICATIONS:
The ideal candidate will possess the following desirable qualifications:
- A Certification or equivalent to industry-recognized computer support certification.
- Avixa CTS Certification or equivalent to audio-visual recognized support certification.
- Experience performing help desk and computer support functions in a large public agency or enterprise.
- Experience operating computerized help desk systems to process service requests.
- Experience with VoIP telephone system administration, options terminology, and features.
- Experience supporting VIP or executive customers.
- Experience troubleshooting audio-visual systems and components.
- Communicate effectively both orally and in writing.
- Ability to present technical information and explain concepts clearly, logically, and with precision in oral and written form, and in a manner understood by technical and non-technical staff.
- Ability to handle multiple, simultaneous, and complex tasks and projects effectively and efficiently in a fast-paced IT support environment.
- Degree Verification: To receive credit, a legible copy of your diploma or transcript (unofficial acceptable) detailing the degree conferred and the name of the educational institution must be attached to your online application following the guidelines below. Once the application is submitted, you will not be able to edit or add documents.
Documentation may be submitted as follows:
- As an attachment to your online application, attachments(s) must be in Microsoft Word or PDF format and should not exceed 10 MB.
- For a list of acceptable accredited institutions or international universities, please visit http://ope.ed.gov/accreditation, www.chea.org/search,or http://whed.net/home.php.
Foreign studies must be evaluated by an academic credential evaluation agency and deemed to be equivalent to degrees from the United States. For a list of acceptable evaluation agencies, please visit www.naces.org or http://aice-eval.org/. Foreign studies submitted without acceptable evaluation will be rejected.
EXAMINATION INFORMATION:
PART I: Qualifying evaluation of education, training and experience based upon submitted application materials and supplemental questionnaire.
PART II: An online examination, weighted 100%, covering the areas listed below. No person may complete this assessment more than once every 12 months.
WORK STYLES ASSESSMENT - Covering deductive reasoning, professional potential, achievement, independence, influence, confidence, optimism, and reliability.- TECHNICAL SKILL - Covering computer systems, configuring PC peripherals, hardware, help desk operations, networking, PC and system terminology, security, software, troubleshooting process, and user problems.
- COGNITIVE SKILL - Covering inductive reasoning, and verbal reasoning ability.
APPLICATION AND FILING INFORMATION:
Applications may only be filed online. To learn how to apply online, please access the Online Employment Application Guide. Los Angeles Superior Court reserves the right to verify all submitted documentation prior to appointment. The Court will only consider completed applications submitted, along with the required documents, and will reject incomplete applications. A resume will not substitute for a fully completed employment application. To facilitate the full and proper consideration of your work experience, clearly specify what professional experience meets the required job qualifications. When listing your work experience, please specify the beginning and end dates for each job you held and describe your experience for each position.
Please provide a current and accurate email address for the Court to communicate with you about this job opportunity. Human Resources staff will notify all applicants of their application status via email. We recommend that you add info@governmentjobs.com to your SAFE SENDERS list to avoid the notification being filtered as spam mail.
Los Angeles Superior Court is an equal opportunity employer. Applicants with disabilities who require reasonable accommodations to participate in the recruitment process can contact the email address provided below. For additional employment information, please click here (Download PDF reader) (Download PDF reader).
Questions regarding this posting may be emailed to msingh@lacourt.org
WHAT TO EXPECT NEXT:
We will notify you of the outcome after each step of the recruitment process has been completed. Applicants who successfully pass each (and all) examination part(s) will be placed on an eligible list that will remain active for approximately one year. Other vacancies may be filled using this list.
Exam No.: R9825H
Applications may be submitted online
OR via the HR computer kiosk at
Los Angeles Superior Court
Human Resources Administration
111 N. Hill Street, Room 203
Los Angeles, CA 90012
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$58k-72k (estimate)
POST DATE
03/14/2024
EXPIRATION DATE
04/06/2024
WEBSITE
lacourt.org
HEADQUARTERS
Los Angeles, CA
SIZE
1,000 - 3,000
INDUSTRY
Business Services
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