Title: Tour Lead (seasonal Mar-Nov)

Department: Tours

Status: Part-Time, Seasonal

Reports to: Manager, Tours

Pay Rate: $18.00/hour*

*Compensation rates vary based on job-related factors, including experience, job skills, education, and training.

The role of the Tour Lead is to serve as the point person between tours, tour guides, and stadium staff on days when the tour supervisor is unavailable or offsite.

Essential Duties & Responsibilities:

• Support tours as a tour representative that is front of house at all times
• Assists with office duties as needed including answering guest emails and phone calls
• Greet and check in tour guests
• Assist tour guides and guests with the Dodgers Dugout AR Experience
• Assist with ADA guests as needed
• Assist with special requests/duties as assigned
• Lead tours as needed

Basic Requirements/Qualifications:

• Must be available for home games during the 2024 regular season
• High school diploma, GED or equivalent
• Minimum two years related work experience and/or training in customer service
• Basic knowledge of technology a plus
• Public speaking/theatrical performance experience preferred
• Knowledgeable on all aspects of Dodger Stadium and club history
• Provide exceptional customer service to stadium visitors
• Possess the ability to conduct all interactions in a professional manner
• Ability to consistently demonstrate a positive and team-oriented attitude
• Must be comfortable speaking to a large and diverse audience
• Maintain a professional image and demeanor at all times
• Possess excellent interpersonal and time management skills
• Ability to be flexible with schedule and daily assignments including weekends, holidays and evenings
• Able to stand or walk long distances for extended periods of time
• General knowledge of baseball is a plus
• Bilingual – Spanish, Korean, Japanese a plus
• Required to attend preseason training tentatively scheduled for March 4th-10th.

Current Los Angeles Dodgers employees should apply via the internal job board in UltiPro by following these prompts:

MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW

LOS ANGELES DODGERS LLC is firmly committed to providing equal opportunity for all qualified applicants from every race, creed, and background. The Organization is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination.

LOS ANGELES DODGERS LLC considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity, or any other characteristic protected by applicable state or federal civil rights law. The Immigration Reform and Control Act require that the Organization obtain documentation from every individual who is employed which verifies identity and authorizes his/her right to work in the United States.

Skills

• PUBLIC SPEAKING
• TIME MANAGEMENT
• COMMUNICATION
• CUSTOMER SERVICE

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization