Job Title : Service Desk Personnel

Location : Chattanooga, TN 37421 (Onsite Position)

Duration : 12 months

Job Description :

Must be able to lift at least 50 pounds.

Must be able to walk at least 1 Miles daily. IT Call Center Experience preferred

• Able to handle call volume of up to 30 calls per day.

Printer Administration and Troubleshooting

Server Print Queue, and local Queues

Active Directory Management

• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

• Setting up new phones / Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup / Restore device data

Video Conferencing

• Cisco WebEx
• MS Teams
• Cisco Presence video solutions

Network troubleshooting

• Internal vs external
• Wifi

Application Troubleshooting

• Account permission
• Compatibility settings
• Browser vs installed

Remote support

• MSRA
• TEAMs
• Webex

Hardware Deployment

ServiceNow

• Ticket management
• Ticket assignment

Last updated : 2024-05-21