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Workforce Management Specialist

Canada, KY | Full Time
7 Days Ago

Job Description

Long View. A career that helps you get more out of life.   A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work! Are you passionate about technology and working for a company that values fun?   We are looking for a detail-oriented and dynamic Global Service Desk Workforce Management Specialist for our IGS branch located in Calgary, or Toronto! In this role you will work closely with all levels of the Global Service Desk to optimize its day-to-day operations.  You will do this by gathering and analyzing data across multiple sources.  You will also work directly with the service desk teams to ensure SLAs and KPIs are being met as per client requirements. Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram! Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds. Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.