JOB SCOPE
The Restaurant General Manager (RGM) is accountable for all restaurant operations, focusing on satisfying customers, developing people, and growing sales and profit. The RGM trains employees, leads customer service and role models How We Work Together behaviors in the restaurant. The RGM provides overall leadership and recognizes, motivates, and coaches members of the restaurant team. The RGM is expected to work an “11 point” customer-focused schedule of approximately 50 hours per week. The RGM reports to the Area Coach.
CORE RESPONSIBILITIES
• Has mastered current position as outlined in the Assistant Restaurant General Manager (ARGM) Job Description
• Role models VOC/SMG Principles (Voice of the customer)….. With a Strong Emphasis on Customer Mania…….. actively coaches and supports restaurant team to deliver 100% CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product, Speed)
• Responds to customer concerns using B.A.M. (Believe, Apologize, Make It Right)
• Ensures restaurant meets F.S.A. (Food Safety Audit) standards
• Excellent communication skills, strong organizational and leadership skills and a passion for training and developing people.
• Train and Develop Team Members to ensure proper staffing in the restaurant
• Role models the How We Work Together principles. Takes corrective action as necessary.
• Drives and Beat Year over Year sales growth.
• Have a good understanding of LSM (Local Store Marketing) and drives ideas to improve sales.
• Controls Profit & Loss results by managing food and paper, labor, and semi-variable costs
• Reviews and analyzes financial reports and executes appropriate actions
• Forecasts sales, creates schedule, orders and tracks inventory, completes daily, weekly and period paperwork
• Opens and closes restaurant and runs shifts
• Ensures cash control, security, safety, food quality, and employment law standards are met
• Develops Team Members to become Team Leaders, Team Leaders to become ARGMs and ARGMs to become RGMs
• Conducts performance appraisals, provides positive and constructive feedback
• Recruits, selects, hires, and trains Team Leaders and Team Members
• Maintains equipment, facility, and grounds and ensures a Clean Restaurant
• Supports all company programs and marketing plans and leads rollouts to the restaurant team
SINGLE BRAND RGM REQUIREMENTS and MULTIBRAND RGM
REQUIREMENTS
• Worked minimum of nine months as ARGM
• Completed training program for existing position and mastered skills
• Passed RGM Readiness Checklist
• Completed and certified in all RGM training programs
• On Target or Above Target performance
• Passed management background check
• Has required food handling certifications
• Ability to work flexible hours
• Met all single brand RGM requirements
• Passed MB RGM Readiness Checklist
• Passed MB RGM Assessment
• Completed Multi-brand Training
• Completed MB RGM Skills Development
For internal candidates, requirements are for a candidate to be placed on the bench. The best candidate on the bench will be promoted to an open position.
For external candidates, qualifications include 2 – 4 years of restaurant supervision, excellent communication skills, strong organizational and leadership skills and a passion for training and developing people.
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