Job Purpose:

This position is responsible for answering incoming telephone calls, forwarding calls and taking accurate messages. Reception is the voice of the company and the first person of contact to our customers, potential customers, vendors, and visitors. Positive attitude and high professional skill at greeting callers and visitors with efficiency and courtesy are key traits. Good grooming, absolute dependability to be on the job, on time, every day is a must.

Duties and Responsibilities

• Answer incoming telephone calls, transfer calls, and paging, when necessary
• Greet visitors
• Scan documents for Accounting & Customer Services
• Data Entry – preparing batches of scanned files
• Everyday filing and copying
• Sort and distribute mail and faxes
• Responsible for keeping break room area clean
• Responsible for maintaining all printers, copy and fax machines
• Responsible for maintaining the company vehicle records
• Serving as a utility person to others to assist with their workload
• Assist in special projects as needed
• Assist the CEO and COO’s as needed

Qualifications

• 2-3 years receptionist or administrative assistant experience
• Excellent phone demeanor

Education Requirements

• High School Diploma or GED, or on the job training may substitute as equivalent

Skills

• Ability to read, write, and understand the English language
• Be service oriented and be understanding of the customer’s frustration
• Familiarity with scanning for a paperless environment is a plus
• Possess a positive attitude and can function well in a group environment
• Professional demeanor and dress are a must
• Willingness to learn in both organized classrooms and through independent study
• Ability to understand and adhere to company policies and applicable laws

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to sit, stand, talk, and hear. Position requires extensive use of the computer. The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Working Conditions

• Hours 8:00 AM to 5:00 PM, Monday through Friday and other times as required by the workload
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The noise level in the work environment is usually moderate

PERFORMANCE STANDARDS:

• Standards of performance are defined as completion of tasks according to policy and procedures and the accepted standards of practice. The standards are based on the job and are achievable, understood, agreed on, specific, measurable, time-oriented, written, and subject to change. These Performance Standards are the minimum threshold to maintain theposition and form the basis of periodic performance evaluations.

General

• Lone Star Communications, Inc. reserves the right to change any or all this statement as required allowing the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law
• Lone Star Communications, Inc. is an at-will employer. A 90-day probationary period begins the first day of employment; however, this period can be shortened at the employer’s discretion

• 2-3 years receptionist or administrative assistant experience
• Excellent phone demeanor
• Physically able to lift and close garage bays and possibly move some boxes from time to time