Who We Are

We provide certainty in an uncertain world by delivering engine and generator power solutions our customers can rely on. We are people-focused, family-first, and passionately driven to build strong relationships, share knowledge, and establish confidence. We are consistent, resourceful problem solvers, dedicated to supporting people inside the organization and out. We develop products that are built to last by developing people that never stop learning. As an independent company for over 40 years, were not like our competitors. We do things the Loftin way, which means an unwavering commitment to doing whatever it takes to deliver the best power solution, every time.

Who You Are

You are a reliable, customer-focused problem solver. You effectively communicate, and listen, through cooperation and teamwork. You are always looking to improve whether learning something new or seeking ways to promote better quality. You are driven to do what it takes to get the job done. You bring your unique talents, experience and interestsyou are unapologetically you!

Job Summary

The Branch Manager is the single point of accountability for their respective branchs overall performance in Parts, Service and Service Sales.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily including the following.

• Work with VP of Operations to set and drive execution of overall Parts, Service and Service Sales strategy for their branch.
• Full profit and loss (P&L) responsibility for respective branch.
• Serve as the escalation point for customer issues, find a solution, and help the team execute against that solution to ensure a positive customer experience.
• Work with the Parts and Service Managers on recruiting needs, and candidate

screening/selection.

• Hands on role-help in all areas of the business as needed to get results and take care of our customers.
• Recognize opportunities in your respective market and work with the sales team to grow revenue and marker share.
• Develop and support a high-functioning, cohesive, team.
• Provide guidance and support to Parts and Service Managers on coaching and employee discipline issues; serve as the escalation point for employee relations issues that may arise within the branch.
• Ensure the established safety criteria/guidelines for the branch are followed to maintain a safe working environment and participate in monthly safety meetingsdrive the safety culture.
• Responsible for identifying and coordinating all branch facility maintenance and repairs.
• Hold entire team accountable to established process/procedures.
• Consistently review all policies and procedures that pertain to the daily operation of the Service department and work with the team on constant improvement, adherence, and accountability.
• Work with VP of Operations, Parts/Service Managers, and Service Sales Rep on the development of annual budgets
• Work with other Loftin Equipment Co. Managers to ensure effective and productive interdepartmental communications and support.
• Drive a positive winning employee culture, and responsibility for driving teamwork between the departments and between our other Loftin branches.
• Other Duties as assigned.

Qualifications/Experience/Education/Skills:

• 10 years operations experience, preferably in a similar industry.
• 5 years proven track record as a leader; strong people manager skills; mentoring and coaching.
• Bachelors Degree in Business, Accounting or a related field, or additional equivalent relevant work experience.
• Deep P&L and budget management expertise.
• Strong business acumen with a broad understanding of fundamental business principles.
• Analytical problem-solving skills with an impeccable attention to detail.
• Ability to set overall strategy and drive process improvement.
• Entrepreneurial spirit.
• Highly competent in the use of Microsoft Office 360 and other Microsoft products/systems. Strong technical aptitude, including ability to learn new systems quickly and train/support team in adoption.

Competencies/Attributes:

• Strong communication skills, to include written, oral, and active listening; clear and persuasive in negative or positive situations; asks relevant questions to get clarification; conveys thoughts and ideas in a concise manner; responds well to questions and feedback; demonstrates group participation skills.
• Builds and maintains strong working relationships with customers (internal and/or external) and coworkers; establishes confidence and shares knowledge with others.

• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; contributes to building a positive team environment; supports everyone's efforts to succeed; recognizes accomplishments of other team members.
• Does what it takes to get the job done for the customer and/or team; nimble, adaptable, resilient, and a bit entrepreneurial; demonstrates learning agility when further developing technical, functional, and interpersonal skills.
• Resourceful problem solver; uncompromising customer service inside the organization and out; never get complacent.

• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Determines appropriate action beyond health and safety guidelines; observes all safety and security procedures; reports potentially unsafe conditions immediately; uses equipment and materials properly.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must frequently lift and /or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include color vision, close vision, distance vision, depth perception, peripheral vision, and ability to adjust focus.
• Must be able to regularly talk or hear.
• The employee is frequently required to sit, use hands to finger, handle, or feel; reach with hands and arms.
• The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

Comp & Benefits:

We offer a comprehensive compensation package. This includes benefit offerings youd expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:

Choice of two subsidized Medical plans PPO, and HDHP/HSA options

Health Care and Dependent Care Flexible Spending Accounts

Subsidized Dental and Vision plan

Traditional 401(k) and Roth 401(k) plans, with an immediately vested dollar for dollar (up to 4%) employer match

Disability short-term & long-term, 100% employer paid

Basic Life/AD&D, 100% employer paid

Voluntary Life/AD&D available for employee, spouse and children

Voluntary Critical Illness and Accident coverage

Voluntary identify theft protection coverage

Voluntary pet insurance

Paid Time Off

Paid Holidays

Tuition Reimbursement

Preferred method of response is online via our Careers page (https://www.loftinequip.com/careers/).

Loftin Equipment Company is an equal opportunity employer.

Power As A Certainty Since 1976